You are the Training Manager for SunTrust. The Director of HR has some specific

Question

You are the Training Manager for SunTrust. The Director of HR has some specific inquiries about the new programs and the future of the training programs. Address the following four items of concern from the Director in a 500-word business memo. 1. Define “needs assessment”. Identify the three questions that SunTrust would need to answer to assess their needs in the broad areas of organization, person, and tasks.  
Unit 8    [203: Human Resource Management]

2. List an appropriate traditional training method that could be used to foster ethical behavior at SunTrust. 3. List two appropriate ways that SunTrust could measure the success of its training program.  

Explanation / Answer

Needs assessment is an important diagnostic tool which will help to determine the needs of training for the accomplishment of goals and objectives of the company and employees of the organisation. It helps to review the skills, abilities of the employees; fill the gaps that are required to be filled.

Need assessment is part of the training for the Sun Trust to understand the organisation process; help understand the improvements in the process, re locations and performance safety issues along with understanding the gaps in the systems. Sun Trust will need to assess the needs based questionnaire and review them. The analysis will need to be conducted along with the interviews. It is important to understand which areas need to be focused in the case of SunTrust.

There needs to be focus provided by SunTrust to know the ideas of Suntrust employees around the training needs. This will be useful to determine the areas of professional growth. Reviewing the information provided by the employees will be vital to understanding the needs and areas that need training. Designing programs and how to plan the objectives of the program will be the next step. It will also be vital to understanding the implementation process along with analysis and evaluation for review.

The important questions to understand would be to assess the needs analyses; techniques and check for the evaluation of the assessment for the determination of need based training. There can be a development of the witten code of conduct as an important step of ethics training method. This written code of conduct will help to define and state the importance of ethics as written form of guidelines. It will be vital to increase awareness among the employees. The issues will be highlighted through the code of conduct in the organisation. Another important training method which can be used in to involve the employees in the review of the codes; this will be vital in providing training. The employees will be able to be part of the personal policies and code of ethics.

SunTrust can assess the success of the training program through Learner satisfaction and program effectiveness. It will help to determine the effectiveness of the training program and understand its usefulness to undertake important measurements. Learner satisfaction can be used through the post-training questionnaire for the employees which will help to assess the training material. It will be helpful to understand the perspective of the employees. Program effectiveness will help Suntrust to calculate ROI. This will be useful for training initiatives and understand the training outcomes.

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