read the following case. Power Play at The Inn Fronting on the Pacific Ocean, th
ID: 467590 • Letter: R
Question
read the following case.
Power Play at The Inn
Fronting on the Pacific Ocean, the Inn at the Wharf boasts 410 guest rooms and suites, two dining rooms, a lobby bar, and the lively Gull’s Nest nightclub. The inn’s annual revenues are $15 million. Robert May, 57, purchased and remodeled the inn in 1970. His wife Katherine, although not now active in the business, had assisted in decorating and menu design. They have three children: Jake, 35; Amy, 30; and Andy, 24. Three years ago, Jake and his wife Elaine, wanting to settle down from their life as rock musicians and start a family, were welcomed back. Jake manages the Gull’s Nest. Elaine, a stabilizing force for Jake, especially during the stress of on-the-road tours, is interested in using her art skills at the inn. Business degree in hand, Amy took over office management five years ago, including computer operations, for the inn. She and her husband, who is not involved at the inn, have a son. Andy will soon receive his degree in hotel and restaurant man- agement and expects to work at the inn upon graduation. Today, Robert arrived home looking haggard. Questioning him, Katherine soon dis- covered that Amy had come into Robert’s office and burst into tears. Jake had been through her office with an old buddy who represented a computer company and informed Amy that he was considering purchasing a new computer system for the inn. “And besides that, Dad, I’m pregnant again. Can I handle my job and two children?” Robert called Jake to his office and inquired about the computer decision. Much to Robert’s surprise, Jake pulled out his wallet and presented a new business card: “Jacob May, General Manager, Inn at the Wharf.” What should Robert do now?
Question 1: List 3 specific actions Robert should take regarding Jake’s power play?
Provide support via external sources.
Robert Action #1,2,3 - provide reasoning and justification
Question 2. List the potential pros and cons of Jake becoming the General Manager after this incident.
Provide support via external sources.
Pro#1,2,3 - Provide reasoning and justification
Con #1,2,3 - Provide reasoning and justification
Explanation / Answer
The inn was started by Jacob May had three children Jake 35, Amy 30 Andy 24. His first son Amy was not involved in business in early days. Prior to this, his younger Amy joined with Inn and managed the operations of computer operations of the Inn.
One day the Senior among the three Jake came with a representative of a computer company asked his father to buy a new computer system to the Inn. His father consulted Amy , as Amy was in charge of the operations of computer but at that time Jake is taken the visiting card of his father from his pocket and shows , " General Manager", Robert May. This has many interpretation, one of the interpretation is that , the decision should be taken by the father with consulting Amy. Many other interpreation for the above situation, some of them are
1) Jake may not be happy with the preference is given to Amy
2) It is a sign of starting many internal issues
3) It could be his signal that he needs more power on the organisation.
WHAT ROBERT SHOULD TAKE
Robert should convince him that , computer realted decisions are taken Amy, Amy Knows the situation well. He must has to consult with him. He should put an end to such issues in future. He must clealry define the duties of each persons and authorise the powers to each persons. Other wise issue will continue and situations will be worse.
IF JAKE IS BEING GENERAL MANAGER
Jake is the senior among the three, If Jake understand the business and clealry delegate authority and responsibilty to each of three, there will be no issues for the firms . It will be good for the firm as he is more energetic. But if Jake shows Egoism, it will be a new beginning of conflicts in the firm,
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