How do the standards set by Fred Smith for FedEx teams improves organizational p

Question

How do the standards set by Fred Smith for FedEx teams improves organizational performance?

What motivates the members of FedEx to remain highly engage in their teams?

Describe the role FedEx managers play in facilitating team effectiveness?

What type of teams does FedEx use? Provide evidence from the case to support your answer.

Leaders play a critical role in building effective teams. Cite evidence from the case that FedEx managers performed some of these roles in developing effective teams.

The big five models of personality categorizes trait into dimensions of surgency, agreeableness, adjustment, conscientiousness, and openness to experience (Chapter 2) which of these dimensions do you think Fred Smith possesses?

The normative leadership model identifies five leadership styles appropriate for different situations that users can select to maximize decisions (Chapter 5). Which of the five leadership styles is practiced by FedEx team leaders?

The case reveal that at the Memphis hub senior managers have been known to hurry down from the executive suite to help load packages during emergencies in order to get the plane off on time. FedEx leaders want to be seen as coaches, not managers. Specific guidelines can help a leader become an effective coach (Chapter 6). Which of the guideline(s) does the example above represent?

Research on followership describes, five types of followership (see Exhibit 7.3, chapter 7). Which of these types will work best in FedEx’s team environment as describes in the case and why?    

Explanation / Answer

1. The standards set by Fred Smith helps to focus on empowerment of employees, besides improving employee involvement. Organizational performace has been increased due to the following reasons - better and more coordinated teamwork, enhanced productivity, improved employee morale and making the leadership skills stronger. The relationship between the workers and the management has improved due to higher employee involvement.

2. At FedEx employees are encouraged to be innovative and are encouraged to continously improve their performance. For this purpose the organization readily provides information and technology that the employees require. The hard work of the employees is acknowledged and appreciated. All these factors motivates the members of Federal Express to remain highly engaged in their teams.

3. FedEx managers play a vital role in facilitating team effectiveness. They engage the employees in goal setting process. The role of a manager is that of a facilitator and the task of setting goals as well as looking for solutions is done by the team.

4. The teams are self managed teams, customer services teams, team for technology integration and quality improvement teams. Group performance is reinforced at FedEx by presenting the teams a monthly award called the Circle of Excellence. This award is given to the best FedEx station.

5. Leaders at FedEx empowers the teams and encourages the teams to pursue innovation and find solutions on their own. The leaders acts as a facilitator and helps the team to realize the common interests, and how to pursue these interests in a symbiotic way. This helps in creating synergy. Trust is generated along the way as well.

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