The \'strategic service vision\' refers to problems that need to be medidated wh
ID: 458139 • Letter: T
Question
The 'strategic service vision' refers to problems that need to be medidated when a firm considers a new service. T or F
When performing a SWOT analysis on an industry, one can utilize this to determine the health, strategic vision, and competitive advantage of a firm or service. T or F
An example of influencing the customer is to make scheduled visits available or requiring appointments for a given service.T or F
Often times, in the case of services the front & back office can be in different locations. T or F
Explanation / Answer
The 'strategic service vision' refers to problems that need to be medidated when a firm considers a new service. T or F
False
When performing a SWOT analysis on an industry, one can utilize this to determine the health, strategic vision, and competitive advantage of a firm or service.
True, SWOT analysis can help you uncover opportunities that you are well-placed to exploit
An example of influencing the customer is to make scheduled visits available or requiring appointments for a given service.
True, by making appointment the companies are able to influence their customers because they feel they will be attended on time.
Often times, in the case of services the front & back office can be in different locations.
True, back offices usually are located on different locations that front offices
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