True or False Inventory management can have a direct effect on waiting line acti

Question

True or False Inventory management can have a direct effect on waiting line activity Sometimes hiring part time employees for seasonal or temp work is a problems because you must compensate them more for unskilled work. The customer who leaves a line and doesn't provide feedback is the most dangerous kind of customer. Firms can use this data from this type of customer or greatly improve their customer service approach. The psychology of waiting lines is the theory that customers accept the idea of lines and are generally passive. Supply chain management concepts should not be used as a model for how to operate a service operation. Limiting the services, or standardizing them can sometimes provide a lower waiting line variability. Changing the design of a waiting room decor, in an effort to reduce boredom and monotony for customers, is an example of waiting line diversions. The 'strategic service vision' refers to problems that need to be medidated when a firm considers a new service. When performing a SWOT analysis on an industry, one can utilize this to determine the health, strategic vision, and competitive advantage of a firm or service. An example of influencing the customer is to make scheduled visits available or requiring appointments for a given service. Often times, in the case of services the front & back office can be in different locations.

Explanation / Answer

All are True.

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