When continual improvement efforts have been exhausted and performance expectati

Question

When continual improvement efforts have been exhausted and performance expectations still cannot be reached with an existing process, it is time to completely redesign or innovate the process.

True

False

3 points   

QUESTION 8

Ordering costs react inversely to carrying costs. As the size of orders increases, fewer orders are required, reducing ordering costs.

True

False

3 points   

QUESTION 9

A technique for determining the proportion of time a work or machine spends on job acitivities is known as ___________________ .

Time sampling

Work sampling

Time budget

Work budget

3 points   

QUESTION 10

Deming's overall philosophy for achieving improvements is embodied in his ______ points.

13

10

14

15

3 points   

QUESTION 11

Provide visibility through fresher and richer information about process status is NOT part of the Principles for Redesigning Processes.

True

False

3 points   

QUESTION 12

Servicescapes have proved to be extremely important to customer perception of service quality and to their satisfaction with service.

True

False

3 points   

QUESTION 13

Which of the following is NOT an advantage of cellular layouts?

Reduce material handling and transit time.

Better use of human resources.

Increased work-in-process inventory.

Reduced set up time.

3 points   

QUESTION 14

Which of the following is NOT an example of job enrichment?

Eliminating new and more difficult tasks into the job.

Provide additional authority and freedom for employees.

Encourage development of expertise by assigning individuals to specialized tasks.

Make periodic reports available to workers instead of just supervisors.

3 points   

QUESTION 15

In cases where the product produced is too fragile, bulky or heavy to move, a ______________ is used.

Fixed-position layout

Unit load

Variable-position layout

Centralized-position layout

3 points   

QUESTION 16

In reality, almost all purchases of goods are accompanied by facilitating services, and almost every service purchase is accompanied by facilitating goods.

True

False

3 points   

QUESTION 17

The key to being a good manager is for all employee's to ________________ .

perceive they are being treated equally.

perceive they are being paid a lot of money.

perceive they are working less hours.

fire any employee that challenges your authority.

3 points   

QUESTION 18

A firm that sells the product, assembles the product, makes all the parts, and extracts the raw materials is completely ____________ .

Contently intergrated

Vertically intergrated

Continuous intergrated

Independantly intergrated

3 points   

QUESTION 19

Scheduling techniques very by type of production process. Scheduling in a job shop enviornment is difficult because jobs arrive at varying time intervals, require different resources and sequences of operations, are are due at different times.

True

False

3 points   

QUESTION 20

The product design specifications required by the customer is also known as ____________.

Tolerances

Range

Attribute

Variable measure

3 points   

QUESTION 21

Johnson's rule gives an optimal sequence for jobs processed serially through three processes.

True

False

Time sampling

Work sampling

Time budget

Work budget

Explanation / Answer

When continual improvement efforts have been exhausted and performance expectations still cannot be reached with an existing process, it is time to completely redesign or innovate the process. ---

Ans: True

Reason: Process redesign or innovation aids organization to have a breakthrough and dramatic improvements in the process performance.

QUESTION 8

Ordering costs react inversely to carrying costs. As the size of orders increases, fewer orders are required, reducing ordering costs.

Ans: True

Reason: As the order size increases, fewer orders are required which reduces the ordering cost. But due to increase in order size, the inventory also increases which results in the higher carrying cost. Conversely, if the order size is reduced, the frequent orders are to be placed resulting in higher ordering cost. But due to reduced order size the inventory is also reduced which results in decreased carrying cost. Thus, ordering cost react inversely to carrying cost. To have minimum ordering and carrying cost order size should be equal to Economic order quantity (EOQ).

QUESTION 9

A technique for determining the proportion of time a work or machine spends on job acitivities is known as

Ans: Work Sampling.

QUESTION 10

Deming's overall philosophy for achieving improvements is embodied in his __14____ points.

ANs 14

QUESTION 11

Provide visibility through fresher and richer information about process status is NOT part of the Principles for Redesigning Processes.

Ans: False

Reason: One of the principles for Redesigning processes is to Provide visibility through fresher and richer information about process status. This will help to design the process more accurately and error free.

QUESTION 12

Servicescapes have proved to be extremely important to customer perception of service quality and to their satisfaction with service.

Ans: True

Reason: Servicescapes helps to design the space and function where the service is provided, type of ambient conditions required, and types and application of signs, symbols, and artifacts required.

QUESTION 13

Which of the following is NOT an advantage of cellular layouts?

Ans: Increased work-in-process inventory.

Reason: Cellular layouts follow single-piece flow, due which the work-in-process inventory is reduced to single unit or lesser batch.

QUESTION 14

Which of the following is NOT an example of job enrichment?

Ans: Eliminating new and more difficult tasks into the job.

The objective of job enrichment is to create more opportunities for individual achievement and

recognition by adding variety, responsibility, and accountability to the job.

QUESTION 15

In cases where the product produced is too fragile, bulky or heavy to move, a ______________ is used.

Ans: Fixed-position layout

Examples of such products are Ship-building and Construction Building. Since ship are bulk and heavy all the resources required are brought at the site were ship is going to assembled. In fixed position layout the product remains stationary throughout the manufacturing cycle and resources required are brought near the production site.

QUESTION 16

In reality, almost all purchases of goods are accompanied by facilitating services, and almost every service purchase is accompanied by facilitating goods.

Ans: True

Goods and services can be viewed as two poles of the continuum, they cannot be separated. For every purchase there is always mixture of goods and services. In case of automobile purchase, the goods is car and its accessories, in addition to this services like financial aid, insurance policy, vehicle registration has to be provided to customer.

QUESTION 17

The key to being a good manager is for all employee's to ________________

Ans: perceive they are being treated equally.

QUESTION 18

A firm that sells the product, assembles the product, makes all the parts, and extracts the raw materials is completely ____________ .

Ans: Vertically intergrated

Reason: Supply of materials, manufacturing, assembly, and selling forms the upstream part of supply chain. If all this function are carried out by the company itself then it is known as vertical integration.

QUESTION 19

Scheduling techniques vary by type of production process. Scheduling in a job shop enviornment is difficult because jobs arrive at varying time intervals, require different resources and sequences of operations, are are due at different times.

Ans: True

Reason: In job Shop environment, scheduling of single machine or worker is done whereas in batch production scheduling of jobs on n number of machine in sequential manner has to be considered.

Scheduling in a job shop environment is difficult, due to the processing of variety of jobs (or patients) that, each with distinctive routing and processing requirements. Also the volume of products demand is very small and varieties are more.

QUESTION 20

The product design specifications required by the customer is also known as ____________.

Ans: Tolerance

Johnson's rule gives an optimal sequence for jobs processed serially through three processes.

Ans: True

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