Organization Behavior and Communication Dates Active: 10/1/2014 - 1/1/2099 Title
ID: 455443 • Letter: O
Question
Organization Behavior and Communication
Dates Active:
10/1/2014 - 1/1/2099
Title:
Organizational Behavior
Author:
Angelo Kinicki; Mel Fugate
Edition / Copyright:
5
Publisher:
McGraw-Hill Higher Education
ISBN:
9780078137204
Your initial posting should be the equivalent of 1 to 2 single-spaced pages (500 to 1000 words) in length. Justify your answers with examples, research, and reasoning. Cite your research using APA format.
Start reviewing and responding to the postings of two of your classmates as early in the week as possible.
Digital Age Communication:
In the digital age, new channels of communication have developed that simply did not exist a few decades ago. Cell phones, e-mail, text messaging, Facebook, Twitter . . . who knows what might develop next. However, not every channel of communication is right for different types of messages or communication needs. Given that employees are essentially accessible 24/7, organizations should create some best practices for using this variety of digital communication for business. Research tips and advice on how to best use these channels of electronic communication. Create your own best practice recommendations for the following situations:
You have carefully drafted a message to inform employees of a change to the attendance tracking system, which is only a technical change but may be misunderstood. A virus threat shuts down internal e-mail just before your message is ready. You now have a choice of communicating with employees through Facebook or postponing the communication. Which will you choose and why?
Two employees of your organization took their work-related disagreements to Twitter, and disciplinary action has been taken against both according to company policy. However, their public quarrel was seen by employees and customers. Should the company respond at all, and if yes, through which channel of digital communication should it respond? Explain.
Cite at least five sources that provide tips and advice on how to best use channels of electronic communication.
Dates Active:
10/1/2014 - 1/1/2099
Title:
Organizational Behavior
Author:
Angelo Kinicki; Mel Fugate
Edition / Copyright:
5
Publisher:
McGraw-Hill Higher Education
ISBN:
9780078137204
Explanation / Answer
You have carefully drafted a message to inform employees of a change to the attendance tracking system, which is only a technical change but may be misunderstood. A virus threat shuts down internal e-mail just before your message is ready. You now have a choice of communicating with employees through Facebook or postponing the communication. Which will you choose and why?
The communication through Facebook may be overlooked by some of the employees. And also it is likely that some of the employees may not be using Facebook or other social networking sites. This is exactly the reason why Facebook or any other social media cannot be used as a primary mode of communication when it comes to informing employees about company policies or important messages. The primary mode should always be company’s own internal mode either via email or text messages to all the employees. Postponing the policy change depends on the severity of the policy and the duration of email failure. Assuming the policy is very important to be communicated as early as possible, it is better to notify the failure on Facebook and post the policy change so that the message could be sent across to as many people as possible. Additionally, messages could be sent across to employees on their phones regarding change in policy and that they would be updated soon on the changes once email service is restored. It is to be noted that messaging over phones also cannot be treated as official communication. A detailed policy decision has to be sent across to employees thorough employee email so as to ensure all the employees were informed with clarity.
Two employees of your organization took their work-related disagreements to Twitter, and disciplinary action has been taken against both according to company policy. However, their public quarrel was seen by employees and customers. Should the company respond at all, and if yes, through which channel of digital communication should it respond? Explain.
In case of employees public disagreements over twitter or other social media, the organization has to make quick amends to the situation to contain the damage. In this case, the organization after taking disciplinary action on employees could post an apology on their Twitter page. However, it is better not to mention the kind of disciplinary action taken on the employees as it is the organization’s internal matter. It should be twitted that the issue was taken care of and similar situations would not repeat. It is preferable to keep the note brief not repost disagreement of the employees again. It is likely that not all the customers and employees are aware of what happened. Hence deleting the posts involved would keep the issue under wraps for those who aren’t aware.
Also, the organization can send an internal email to the employees regarding the policy of the company and how it would be dealing with such incidents. This would help in preventing any future repetition of such issues.
Cite at least five sources that provide tips and advice on how to best use channels of electronic communication.
I hope by sources it means web links also counts.
http://smallbusiness.chron.com/communication-channels-within-organization-61447.html
http://smallbusiness.chron.com/electronic-methods-communication-business-2934.html
http://www.cio.com/article/2881612/collaboration/9-ways-to-improve-employee-and-customer-communication.html
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