Motivation in the Assembly Shop was high. However, the Shop Manager notices that
ID: 450941 • Letter: M
Question
Motivation in the Assembly Shop was high. However, the Shop Manager notices that while the daily production was above average for the Shop, it drops down to a low during the first hour after the lunch break. The problem was further diagnosed to be that the operators tended to continue socializing until well after the lunch break. The shop Manager changed the lunch break and staggered it over a two hour period, so that the operators could not go to lunch together. To his surprise, the motivation began to fall and productivity dropped dramatically. What do you think was the problem? How do you advise the Shop Manager to fix this problem? At present, the company is fully loaded with developing a new product for a major customer. The Sales Director has unexpectedly secured a small, but highly profitable order which requires some low-level development and a minor change to the current production process. Should the company accept the small order? If so, how should the company satisfy the small order?Explanation / Answer
Q 5.4 ) The shop manager should immediately return back to the 1 hour lunch break policy . The shop manager noticed a decline in motivation and productivity after introducing 2 hour lunch break period because in the earlier 1 hour lunch break policy ,the workers were together during lunch time and relaxed during the break hour . This was much needed to the workers and it provided them motivation to continue to work for the rest of the day . In the 2 hour lunch break policy the workers were unable to socialize with each other and this was the main reason for declining motivation and productivity . To overcome this problem the shop manager may introduce overtime if the situtation requires because of low productivity during the first hour after lunch break .
Q 5.9) The company can accept the small order if the current production process can be used to manufacture the small order without jeopardizing the new product development or putting the new production development behind schedule . Also if the profits of the firm increases by accepting the small order , the company should accept the small order .
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