The president of a company, called you and asked you to meet with him. At the me

Question

The president of a company, called you and asked you to meet with him. At the meeting he told you that his organization needed to conduct a “systems analysis”, and asked you to undertake it. You told him you would have to meet with him, with his Vice Presidents, all the other managers, and end users in order to perform this job. He told you that he and his Vice Presidents were busy and would not be able to meet with you. He also told you that he had already asked one of the accountants to prepare a sample of all the reports and forms they used. In addition, he said that this accountant would be able to answer every question you have since he has been working for the company for about twenty years, and he was very familiar with all the processes within the company. The president suggested that you prepare a questionnaire and submit it to all the managers and they would answer your questions in their free time. The president said he would be happy to meet with you for a short meeting at the end of the process. The president also told you that based on your experience and knowledge, he would pay you $750,000 for your analysis.

How will you approach this situation? Obviously you would not do the work as outlined in the request. You need to convince the president to allow you to follow the recognized organized procedures, but you also need to be flexible in this environment. What will you tell the president and what will you do? Explain with rationale.

Explanation / Answer

Sir,

Would defenitely start start as suggested. However to conduct a proper system analysis we need to meet four criteria

: 1. Expands the context of the presenting problem in time (to consider both its earliest antecedents and likely future) and space (to consider the views of stakeholders whose perspectives are often ignored or denigrated); 2. Illuminates the often diverse viewpoints of multiple stakeholders; 3. Uncovers how the people who are undertaking or commissioning the analysis might be unwittingly contributing to the very problem they are trying to solve; 4. Shows how critical variables have been changing over time.

Hence for system analysis we need to take over all view points of all critical stakeholders.

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