You are the manager of the teams who serve various customers. You ran the last m
ID: 435873 • Letter: Y
Question
You are the manager of the teams who serve various customers. You ran the last month and a half (six weeks) productivity report and observed the following results:
Week
Team Size
Customers Served
1
7
97
2
6
72
3
5
102
4
4
52
5
4
72
6
2
57
Calculate the labor productivity for each week and team size (round to two decimal places).
Week
Team size
Labor productivity
(Yards/Person)
1
7
2
6
3
5
4
4
5
4
6
2
What do the labor productivity numbers mean to you? What decisions will you make going forward?
Week
Team Size
Customers Served
1
7
97
2
6
72
3
5
102
4
4
52
5
4
72
6
2
57
Explanation / Answer
Labour productivity for each week = Total customers served in that week / The team size for that week
Labour productivity for week 1 = 97 / 7 = 13.86
Labour productivity for week 2 = 72 / 6 = 12
Labour productivity for week 3 = 102 / 5 = 20.4
Labour productivity for week 4 = 52 / 4 = 13
Labour productivity for week 5 = 72 / 4 = 18
Labour productivity for week 6 = 57 / 2 = 28.5
As the manager of the team, labour productivity highlights the actual usage of the employees per week. For certain weeks, the productivity per member of the team was high as compared to the rest of the weeks. This data would provide an estimate of the average number of customers that are served each week and thus would help in allocating the optimum number of employees per week going forward. As the manager, it is essential to manage the workload of the employees. They must be allowed to work efficiently each week at optimum levels of productivity with as little variation in the workload as can be possible.
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