11. You manage a department, and your main philosophy is to eliminate waste. In
ID: 428877 • Letter: 1
Question
11. You manage a department, and your main philosophy is to eliminate waste. In doing so, you're using
which one of the following tools?
A. Organizational design
B. Total quality management
C. Lean thinking
D. Six Sigma
12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In
doing so, she practiced
A. single-loop learning.
B. cognitive psychology.
C. double-loop learning.
D. schema.
13. One of your employees tells you, "You always take the other employee's side and never my side." This
employee is illustrating which one of the following ways of thinking?
A. Schema
B. Double-loop learning
C. Cognitive psychology
D. Mental model
14. What is one way that organizations can "mature" on the quality continuum?
A. Eliminate defects and waste
B. Meet current organizational standards
C. Improve philosophy methods
D. Measure past and current performance
15. Most issues within an organization happen
A. within the entire iceberg.
B. at the tip of the iceberg.
C. below the waterline.
D. above the waterline.
16. Which one of the following systems context models provides a "big picture" look at healthcare across a
broad view of different influences on a system?
A. Systems model of organizational accidents
B. Baldrige performance
C. Three core process model
D. Socioecological framework
17. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of
a/an
A. conversion process.
B. input.
C. feedback.
D. output.
End of exam
18. A quality manager asks why medical errors are increasing. By asking this type of question, you can
deduce that she's most likely at which stage?
A. Going below the waterline for changes
B. Using information to identify essential systemic structure
C. Understanding how systemic structure isn't readily available
D. Understanding how systemic structure influences behavior
19. A patient becomes ill after a sponge was left inside him during surgery. This scenario is best classified
as a/an
A. latency.
B. adverse event.
C. error.
D. violation.
20. The interpersonal relationships within hospital departments are examples of _______ structure.
A. organizational
B. systemic
C. intuitive
D. cognitive
Explanation / Answer
11. You manage a department, and your main philosophy is to eliminate waste. In doing so, you're using
which one of the following tools?
A. Organizational design: It is a multi dimensional systematic process which enlists all the processes of work flow, structures, systems their dysfunctions and aligns these startegically to extract the most optimum outcome from them.
B. Total quality management: This is again a holistic process engineered right from the top management of any organisation laying down strategic goals for ensuring absolute customer satisfaction.
C. Lean thinking: Lean thinking is a systematic method for waste minimization within a particular system without sacrificing productivity of that system. Lean is elimination of waste. This is the most optimum answer since rest three options are holistic approaches and not just a particular department or system.
D. Six Sigma: It is a holistic statistical technology based methodology driven by dynamic data of improving processes through eliminating dysfunctional or defective systems and processes.
12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In
doing so, she practiced
A. single-loop learning: “To do things right” In single-loop learning, people, organizations or groups modify their actions according to the difference between expected result and achieved outcomes. When something does not happen like people would like, most of us would consider how the situation could be fixed. Using Single-loop learning people note their present scenario and problems, errors, inconsistencies and then they adapt their own behavior and actions to mitigate and improve the situation accordingly.
Based on the definitions of all four options this is the correct one.
B. cognitive psychology: It is the branch of psychological process that focuses on the way people process information or on mental processes. It looks at how we process information we receive and how the treatment of this information leads to our responses
C. double-loop learning: It is a tactical level activity whereby using double-loop learning people/organizations analyse the underlying factors behind the actions and behavior of a particular activity and learn from those mistakes and incorrect methods. By doing this people are able to remove the root causes that makes them to behave or action in a certain strategic way.
D. schema: It is a method of representation of varietirs of patterns and informations into a more plausible manner which will be easy to comprehend for the mental processes.
13. One of your employees tells you, "You always take the other employee's side and never my side." This
employee is illustrating which one of the following ways of thinking?
A. Schema: It is a method of representation of varieties of patterns and informations into a more plausible manner which will be easy to comprehend for the mental processes.
B. Double-loop learning: It is a tactical level activity whereby using double-loop learning people/organizations analyse the underlying factors behind the actions and behavior of a particular activity and learn from those mistakes and incorrect methods. By doing this people are able to remove the root causes that makes them to behave or action in a certain strategic way.
C. Cognitive psychology: It is the branch of psychological process that focuses on the way people process information or on mental processes. It looks at how we process information we receive and how the treatment of this information leads to our responses.
D. Mental model: A mental model is an explanation of how something works. It is a concept, framework, or worldview that you carry around in your mind to help you interpret the world and understand the relationship between things. Mental models are deeply held beliefs about how the world works. Thus it is the employee's mental model that is letting him perceive the bosses's particular behaviour towards another staff.
14. What is one way that organizations can "mature" on the quality continuum?
A. Eliminate defects and waste: This method is direcyly related to impacting quality continuum. Through a systematic method for waste minimization within a particular system without sacrificing productivity of that system. Lean is elimination of waste. Thus quality of product or service is ensured. This is the most suitable method out of the four that directly impacts quality.
B. Meet current organizational standards: It is a method of fulfillment or accomplishment of standards set by top management. It is the guiding framework.
C. Improve philosophy methods: It is a more conceptual organizational thinking process and does not necessarily impact quality continuum.
D. Measure past and current performance: It is organizational study method wherein statistical technology based methodology driven by dynamic data of improving processes through eliminating dysfunctional or defective systems and processes.
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