EXPERIENTIAL LEARNING Merlin Needs a Magician After getting a master\'s degree i

Question

EXPERIENTIAL LEARNING Merlin Needs a Magician After getting a master's degree in business, spending time as a stockbroker on Wall Street, and working as a manager in a traditionally organized manufacturing company, Ashley Korenblat was hired as president of Merlin Metalworks. Fresh from her experience at a large company, she was anxious to try out her own theories at the small, Albany, New York-based pro- ducer of bicycles. In short order, Korenblat had to After little discussion, Korenblat made a decision contend with the following organizational problems: a customer had called about a problem bot- tom bracket- the place where the bicycle pedals attach-which made the customer's $4,000 bike useless. The customer service department had the authority to stop everything to solve a customer's problem. In this case, it meant turning off the final threading machine for a day, which brought the shipments to a halt. Two welders, unable to get a decision from their supervisor, requested time off. One welder had a dentist appointment, and the other needed to leave early to pick up an anniversary present. time off. One welder had productionensive. Shortly after the first hashing the decision. It to redesign the brakes on road bikes, believing production run began, the person in charge of purchasing insisted on re turned out that the new design would lead to a series of new expenses-adding up to more than evious day's shipping log rethe expected savings. vealed that nothing had been shipped. The reason:

Explanation / Answer

1 Ans:- The organisational concept used in first situation is authority. The employees were unable to get the decision from supervisor because he had no authority to approve the time off. An organisation can develop a grid under which the managers can be authorised to approve of leaves or time off.

The organisational concept used in second situation is delegation of responsibility. The customer service department should have graded the urgency of problem. Shipment was far more important than solving grievance of a single customer.

The organisational concept used in third situation is power. By her power Korenblat has modified the design. The problem is that the decision was taken without doing the ground work.

The organisational concept used in fourth situation is power. Again decision making was done without preparation.

2 Ans:- To reslove first problem, I would suggest to make an approval metrics for leave or time off.

To resolve second probelm, I would suggest to consult the higher authority before decsion making by customer service team. The larger picture should be seen and work should be based on it's weightage.

To resolve third problem, cost benefit forecasting should be done before taking any decision.

To reslove fourth problem, efficiency of operation should be accessed before taking a decision.

Related Questions

Navigate

• Browse (All)
• Browse E
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.