Answer the following three (3) questions. Copy and paste the questions into the

Question

Answer the following three (3) questions. Copy and paste the questions into the Text Submission box (below), then type your answers directly below each question.  

Q1. What is feedback? How can verbal feedback affect customer encounters?

A.

Q2. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.

A.

Q3. What are the four spatial distances observed in Western cultures, and for which people or situations is each typically reserved?

A.

Part II.

Although we live in a global world, nonverbal communication in different cultures show such drastic differences that you might get the feeling we are from different planets. If you ever find yourself working on a multi-cultural project, it's important to understand these differences.

1. Choose a culture and explore the differences in nonverbal communication in the following areas:

Facial expressions

Head movements

Hand and arm gestures

Physical space

Touching

Eye contact

Physical postures

This assignment should be submitted as a word document (or other text document), formatted using the APA Style format. Include all sources you use in proper APA style. This includes in-text citations and references.

Explanation / Answer

Feedback means response after massage communicate, it generally provided by receiver.

Verbal feedback means response from cut by body language, facial expressions. Verbal feedback affect customers encounters by utilizing some positive communication techniques and words which can understand by customers easily.

2. Some examples of non verbal feedback are facial expressions, shake hands, happiness on face, showing figures, body language, interaction. Customer relation can improve when message communicate positively, properly. If message is not communicate in improper way it can affect on customer relationship.

3. Spatial distance means distance between people when they interact with one another, there are different types of spatial distances, let us understand them.

Intimate distance

It can place when you interact with your family some intimate people, it generally 0 to 18 inches

Personal distance

It can observed when you interact with close friends and trusted people. It generally 18 inches to 4 feet

Public distance

It can place when you are at large activities like presentations

Social and work distance

It can place when you are interact with customers directly, it generally 4 to 12 feet

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