MGT101: Sample Quiz Questions Week 9 MULTIPLE CHOICE. Choose the one alternative
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Question
MGT101: Sample Quiz Questions Week 9 MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Organisational behaviour focuses on ________. A) group behaviour B) individual behaviour C) organisational aspects D) both A and B E) all of the above 2) Which of the following are major areas on which organisational behaviour focuses? A) macro-personality traits and micro-personality traits B) traits and environments C) individual behaviour and group behaviour D) managerial behaviour and employee behaviour E) cognitive and behavioural outcomes 3) Which of the following is NOT associated with the study of individuals? A) motivation B) attitudes C) learning D) roles E) perception 4) Which of the following is associated with the study of individuals? A) perception B) roles C) team building D) norms E) conflict 5) Two of the goals of organisational behaviour are to ________ and ________ behaviour. A) understand; counsel B) categorise; simplify C) explain; predict D) understand; control E) impact; change 6) The six important behaviours typically studied in organisational behaviour are employee productivity, absenteeism, turnover, organisational citizenship behaviour, workplace misbehaviour and ________. A) creativity B) individualism C) risk taking D) pay satisfaction E) job satisfaction 7) Which of the following is NOT an example of workplace misbehaviour? A) violence B) deviance C) aggression D) antisocial behaviour E) turnover 8) Which of the following is NOT an example of Organisational Citizenship Behaviour (OCB)? A) helping others on your work team B) volunteering for extended job activities C) avoiding unnecessary conflicts D) reporting to management of unethical behaviour you have witnessed E) making constructive statements about your work group and the organisation 9) Which of the following reflects an attitude? A) I get paid more than my spouse. B) I work from 8 to 5. C) The building is tall. D) Ice cream is cold. E) The movie was fun. 10) The three components that make up an attitude are ________. A) intention, opinion and environment B) cognitive, affective and behavioural C) traits, behavioural and emotional D) pre-opinion, experience and evaluation E) knowledge, opinion and individual history 11) In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the phrase, 'The highway is very busy,' represents which component of an attitude? A) cognitive B) affective C) judgmental D) behavioural E) emotive 12) In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the word scary represents which component of an attitude? A) judgmental B) behavioural C) affective D) cognitive E) emotive 13) In the statement, 'The highway is very busy at 5 pm and is scary to drive on, so I'll wait until 7 pm to go home,' the phrase, 'so I'll wait until 7 pm to go home,' represents which component of an attitude? A) behavioural B) affective C) cognitive D) judgmental E) emotive 14) Usually, the term attitude refers only to the ________ component. A) judgmental B) behavioural C) cognitive D) emotive E) affective 15) A management trainee working for a bank who says, 'Working in this industry is just not who I am as a person,' probably lacks ________. A) organisational commitment B) pay satisfaction C) job satisfaction D) job involvement E) self-perceptions 16) Which of the following terms is defined as 'an employee's orientation toward the organisation in terms of his/her loyalty, identification and involvement'? A) job involvement B) pay satisfaction C) job satisfaction D) self-perception E) organisational commitment 17) ________ refers to any inconsistency that an individual might perceive between two or more of his/her attitudes or between his/her behaviour and attitudes. A) Cognitive dissonance B) Behavioural inconsistency C) Affective dissonance D) Emotive dysfunction E) Attitude adjustment 18) The cognitive dissonance theory proposed that the desire to reduce dissonance is determined by ________. A) authority, responsibility and relevance B) stability, position and power C) awareness, status and punishments D) economics, politics and organisational structure E) importance, influence and rewards 19) Which of the following cases contains an element that may lead a politician to correct cognitive dissonance? A) The politician is a male. B) The politician has the power to pass legislation to keep the spotted owl from extinction. C) The politician will get re-elected for ignoring the needs of the spotted owl. D) The politician grew up in the city. E) A politician does not really care if the spotted owl lives or becomes extinct. 20) What does the research evidence suggest about the statement, 'Happy workers are productive workers'? A) There is no relationship between the two variables. B) There is a small positive relationship between the two variables. C) There is strong supportive evidence since the Hawthorne studies. D) It is true for the manufacturing sector but not the service sector. E) It's false; instead, productive workers are least happy. 21) Which of the following is true about organisationally committed employees? A) lower rates of turnover and absenteeism B) higher rates of voluntary turnover C) much higher pay levels D) less risk taking E) higher rates of cognitive dissonance 22) When we describe someone as shy, aggressive, extroverted or loyal, we are talking about his or her ________. A) attitude B) personality C) emotion D) behaviour E) ability 23) According to the textbook, an individual's ________ is the unique combination of the psychological traits used to describe that person. A) perception B) personality C) behaviour D) morality E) attitude 24) Which of the following is NOT one of the four dimensions of the Myers-Briggs Type Indicator? A) agreeableness or disagreeableness B) feeling or thinking C) sensing or intuitive D) perceptive or judgmental E) extrovert or introvert 25) The first dimension of the Myers-Briggs Type Indicator, which measures your degree of extraversion or introversion, concerns your ________. A) style of decision making B) preference for decision making C) preference for gathering data D) social interaction E) internal or external orientation 26) The Myers-Briggs Type Indicator categorises preference for gathering data as ________. A) extrovert or introvert B) feeling or thinking C) agreeable or disagreeable D) sensing or intuitive E) perceptive or judgmental 27) If you are a person who dislikes taking time for precision work, such as completing tax returns, you would probably score high on what aspect of the Myers-Briggs Type Indicator? A) intuitive B) sensing C) judgmental D) feeling E) extrovert 28) The Myers-Briggs Type Indicator assesses preferences for decision making as ________. A) sensing or intuitive B) extrovert or introvert C) feeling or thinking D) perceptive or judgmental E) agreeable or disagreeable 29) As a manager, if you prefer to have a harmonious work environment and dislike reprimanding your subordinates, you would probably score high on which of Myers-Briggs indicators? A) feeling B) perceptive C) introvert D) sensing E) intuitive 30) The MBTI assesses style of making decisions as ________. A) sensing or intuitive B) feeling or thinking C) extrovert or introvert D) agreeable or disagreeable E) perceptive or judgmental 31) If your boss could be described as flexible, adaptable and tolerant, he/she would probably score high on which Myers-Briggs indicator? A) intuitive B) feeling C) perceptive D) sensing E) extrovert 32) In the Myers-Briggs assessment, if you are a good planner, you would probably score high on which scale? A) extrovert B) judgmental C) thinking D) intuitive E) perceptive 33) The Big Five Model of personality includes all of the following EXCEPT ________. A) emotional stability B) social interaction C) agreeableness D) extroversion E) conscientiousness 34) The degree to which someone is calm, enthusiastic and secure (positive) or tense, nervous, depressed and insecure (negative) is described as which of the following Big Five personality traits? A) extraversion B) openness to experience C) conscientiousness D) agreeableness E) emotional stability 35) Results of a study of the Big Five Model include ________. A) introversion predicted performance in managerial positions B) calm workers perform better than nervous ones C) conscientiousness predicted job performance D) emotional security was positively related to job performance E) openness to experience was unimportant in predicting training competency 36) ________ is the degree to which people believe they are masters of their own fate. A) Self-esteem B) Self-monitoring C) Locus of control D) Machiavellianism E) Risk taking 37) According to the textbook, a(n) ________ locus of control is one in which people believe that they control their own destiny. A) superficial B) internal C) imaginary D) external E) diagonal 38) Employees who have a high external locus of control exhibit ALL BUT which of the following? A) more alienated from their work setting B) less involved in their jobs C) blame co-workers for their poor performance D) more satisfaction with their jobs E) blame their bosses for poor performance 39) ________ is a measure of the degree to which people are pragmatic, maintain emotional distance and believe that ends can justify means. A) Machiavellianism B) Risk taking C) Self-esteem D) Self-monitoring E) Locus of control 40) A person who believes that 'the ends justify the means' would describe a person who has a high level of what personality trait? A) Machiavellianism B) self-perception C) self-confidence D) self-monitoring E) locus of control Which Is It? (Scenario) Chris had been Linda's boss for about six months. Recently, Linda had been recommending the firing of Charles, one of her own staff, for his repeated 'inability to get along with others.' Chris checked with Charles's co-workers and none of them supported Linda's contention. In addition, several of Linda's peers had met with Chris. Word of Charles's fate was getting out and they wanted to let Chris know that in the past, Linda had singled out other employees for persecution. When asked for specific problems with Charles, Linda mentioned that in addition to his attitude he had been late several times recently. Chris knew that Charles lived several miles away and that others had been late due to poor weather. Chris did not know whether he should support Linda, his manager, or hold off and not fire Charles. 41) Refer to Which Is It? (Scenario). Which factor of attribution theory was Chris concerned about when he asked Charles's co-workers about Linda's observations about his attitude problem? A) distinctiveness B) consensus C) consistency D) seriousness E) repetition 42) Refer to Which Is It? (Scenario). What factor of attribution theory was Chris concerned about when Linda's peers mentioned about her past history with subordinates? A) consensus B) distinctiveness C) seriousness D) repetition E) consistency 43) Refer to Which Is It? (Scenario). What factor of attribution theory was Chris concerned about when he found out that others besides Charles had been late to work because of the weather? A) distinctiveness B) seriousness C) repetition D) consistency E) consensus 44) Group behaviour is ________. A) the sum of the behaviours of all the individuals in the group B) individual behaviours seeking the same goals C) not merely the presence of particular goals but also individual behaviours D) a set of interactions and independent behaviours of individuals with similar goals E) not merely the sum total of the behaviours of all the individuals in the group 45) Which of the following statements about groups is true? A) You need five or more people to be considered a work group. B) Formal groups are aimed at specific social agendas. C) Informal groups are indirect benefits of strategic planning. D) The definition of groups suggests that a group is two or more people together for any reason. E) Groups can be either formal or informal. 46) Which of the following would be considered a FORMAL group? A) task force for employee birthday celebrations B) bringing people from various functions to solve a business dilemma C) reading group D) bowling team E) lunch time cards group 47) Temporary groups created to accomplish a specific task are termed ________. A) cross-functional teams B) command groups C) task forces D) self-managed teams E) self-directed teams 48) Which of the following is NOT a stage of group development? A) storming B) performing C) conforming D) adjourning E) forming The Retreat (Scenario) The first-line managers were sent on a retreat to the Blue Mountains outside Sydney for their inaugural strategic planning retreat. Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that will be effective and usable. Their years of complaining about the old system had landed them with this new responsibility dumped right in their lap. They had four days to become brilliant, and everyone was a little on edge. The first day, little was accomplished except for the jockeying to see who would be the official leader. Finally, Jim seemed to wrangle control and helped provide the first real direction for the group. By the second day the group seemed to begin working well. They spent the morning deciding how they would make decisions within the group and how to manage the ideageneration process. The third and fourth days saw the new managers move amazingly quickly, with ideas flowing freely. By the end of the fourth day, they had a workable system developed and they felt satisfied. That night they all signed the new document to be presented to the regional manager the next day. They all felt a twinge of regret at having to break up the group and return to normal work life. 49) Refer to The Retreat (Scenario). The stage of group development characterised by their being at the retreat for a business reason is known as ________. A) performing B) forming C) storming D) adjourning E) norming 50) Refer to The Retreat (Scenario). The group was in the ________ stage when they were competing to see who would lead the group. A) performing B) storming C) forming D) norming E) adjourning 51) Refer to The Retreat (Scenario). When the management group was deciding on their decision rules, they were in the ________ stage of group development. A) norming B) adjourning C) forming D) storming E) performing 52) Refer to The Retreat (Scenario). In the third and fourth days of the retreat, the managers were in the ________ stage of group development. A) storming B) norming C) adjourning D) performing E) forming 53) Refer to The Retreat (Scenario). When the management team left the Blue Mountains to return to their workplace, they had just completed the ________ stage of group development. A) adjourning B) forming C) storming D) performing E) norming 54) A new commercial bank employee who notices stares from other officers because he does not wear conservative work attire is experiencing what aspect of groups? A) performing pressure B) cohesiveness conflict C) role conflict D) status separation E) norms 55) The findings of Asch's experiment utilising lines of different lengths would relate to which of the following? A) work group cohesiveness B) performance perceptions C) role conflict D) job status E) workplace conformity 56) ________ refers to a prestige grading, position or rank within a group. A) Role conflict B) Status C) Norm D) Role E) Accommodation 57) Which of the following is an accurate statement regarding status systems? A) People generally have difficulty classifying people into status categories. B) Status has cognitive but no behavioural consequences. C) Education is an informal status characteristic. D) Status is a weak motivator compared to other group issues. E) Status is a contemporary research topic. 58) Education, age, skill and experience are examples of which of the following? A) formal status categories B) individual status categories C) in-group status categories D) informal status categories E) out-group status categories 59) ________ occurs when a supervisor is earning less than his subordinates. A) Conflict B) Group divergence C) Status incongruence D) Group incohesiveness E) Role conflict 60) In comparison to large groups, small groups ________. A) have higher status B) have shorter group tenure C) tend to be more homogeneous D) are better at obtaining diverse input E) are faster at completing tasks 61) All of the following are mentioned in the textbook as techniques that managers can use to make group decisions more creative EXCEPT ________. A) brainstorming B) electronic meetings C) quantitative analysis D) nominal group technique E) both A and B 62) Which of the following is NOT mentioned in the textbook as an example of an external condition that can determine group performance and satisfaction? A) informal communication B) formal regulations C) employee selection criteria D) authority structures E) organisation's culture 63) Which of the following is an example of group member resources? A) group member personalities B) a complex task C) the group size D) expected behaviours imposed from the central office E) the group leadership 64) Which of the following personality traits tends to have a positive impact on group productivity and morale? A) unconventionality B) dominance C) judgmental D) self-reliance E) authoritarianism 65) All of the following have a negative effect on productivity and morale of groups EXCEPT ________. A) authoritarianism B) self-reliance C) unconventionality D) dominance E) both C and D 66) Which of the following personality traits tends to have a negative impact on group productivity and morale? A) dominance B) self-reliance C) independence D) sociability E) extroversion 67) According to the group behaviour model presented in your textbook, group size is an example of what factor of group determination of effectiveness? A) group structure B) group resources C) group processes D) group tasks E) external conditions 68) Group tasks can be ________. A) quite independent or interdependent B) very simple and dependent C) very complex and interdependent D) simple or complex and interdependent or independent E) quite complicated and dependent 69) Group decision processes, conflict interactions and power dynamics are examples of ________. A) group processes B) group tasks C) external conditions D) group structure E) group resources Conflicting Opinions (Scenario) The two vice presidents were in heated debate. Deb feels that the old traditional form of marketing their company isn't working anymore and that loyal customers would stay regardless. She feels the company needs to 'spice it up a bit' and go after new market share. Ian strongly disagrees. He feels the company is doing fine; they have a good base of loyal customers and new aggressive approaches may lose them without any guarantee of gaining new customers. Regardless of who is right, their battle was causing a stir in the organisation. Some felt that conflict like this hurt the company and made it appear weak to employees and stockholders. Others felt that this conflict over marketing strategies was bound to occur eventually and may even help the company. Still others even encouraged the conflict, thinking it kept the company from getting stuck. 70) Refer to Conflicting Opinions (Scenario). Conflict that supports the organisation's goals is considered ________. A) accepted conflict B) functional conflict C) standard conflict D) inevitable conflict E) strategic conflict 71) Refer to Conflicting Opinions (Scenario). Conflict that prevents the organisation from achieving its goals is considered ________. A) destructive conflict B) dysfunctional conflict C) random conflict D) negative conflict E) nonstrategic conflict 72) Refer to Conflicting Opinions (Scenario). Those in the company who view the conflict over the marketing strategy as bad and harmful have a ________ view of conflict. A) interactionist B) traditional C) human relations D) strategic E) conservative 73) Refer to Conflicting Opinions (Scenario). Those in the company who view the conflict over the marketing strategy as natural and inevitable have a ________ view of conflict. A) interactionist B) traditional C) conservative D) strategic E) human relations 74) Refer to Conflicting Opinions (Scenario). Those in the company who encourage the conflict over the marketing strategy have a ________ view of conflict. A) human relations B) interactionist C) strategic D) traditional E) conservative 75) Which of the following was NOT identified in your textbook as a reason why organisations use teams? A) creates esprit de corps B) solves simple problems speedily C) takes advantage of workforce diversity D) increases performance E) allows managers to do more strategic management 76) A team of five to 12 employees from the same department or functional area who are involved in efforts to improve work activities or to solve specific problems would be a(n) ________. A) temporary work team B) self-managed work teams C) cross-functional team D) virtual team E) problem solving team 77) If an organisation relies on a global electronically-communicating network of more than 50 individuals from 22 countries and these freelancers and their skills are brought in as needed on various projects, you would have a ________ team? A) self-managed B) virtual C) self-directed D) temporary E) cross-functional 78) A work team that is a hybrid grouping of individuals who are experts in various specialities and who work together on various tasks is known as a ________. A) self-managed B) permanent C) self-directed D) temporary E) cross-functional 79) What type of team operates without meeting face to face? A) self-directed B) temporary C) cross-functional D) virtual E) functional 80) In a hospital intensive care unit (ICU), a team composed of a doctor trained in intensive care medicine, a pharmacist, a social worker, a nutritionist, the chief ICU nurse, a respiratory therapist and a chaplain meet daily with every patient's bedside nurse to discuss and debate the best course of treatment. This would be an example of what type of team? A) functional B) temporary C) cross-functional D) specific E) self-directed ESSAY. Write your answer on a separate sheet of paper. 81) In a short essay, describe what organisational behaviour is and what its goals are. 82) In a short essay, define six important employee behaviours that managers want to explain, predict and influence. 83) In a short essay, define attitudes. Next, list and discuss the three components of attitudes. Include an example of a statement that describes each component to support your answer. 84) In a short essay, define cognitive dissonance and discuss the three factors that affect how people cope with cognitive dissonance. 85) In a short essay, describe the attribution theory and discuss the three factors that determine externally caused behaviour based on the attribution theory. 86) In a short essay, define perception. Next, list and discuss the factors that shape and sometimes distort perception. 87) In a short essay, describe attribution theory, and the main factors which determine an attribution. 88) In a short essay, list and discuss four advantages and four disadvantages that group decisions have over individual decisions. 89) In a short essay, list and discuss the three types of conflict that have been found to differentiate functional from dysfunctional conflict. 90) In a short essay, list and discuss five characteristics that are associated with effective teams. 91) In a short essay, discuss the management of global teams as it relates to group structure. 92) In a short essay, explain the special attributes of the generation Y (Gen Y) workforce and why managers may need to provide particular attention to these attributes.
Explanation / Answer
Explanation: Organizational behavior has 3 major focus area
2. A) macro personality trait & Micro personality trait
Explanation: there are two Paradigms in OB Macro & Micro environmental traits based on psychology. OB is evolved out of psychology, psychological exercises are general based on individual and group exercises.
3. D) roles
Explanation: study of individual is associated with motivation, attitude, learning and perception.
4. A) Perception
Explanation: study of individual is associated with motivation, attitude, learning and perception.
5. D) Understand & Control
Explanation: Goals of organizational behavior are Describe, understand, predict & Control.
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