What would be the best answer of the following scenarios? Q-1:You’ve dreaded it

Question

What would be the best answer of the following scenarios?

Q-1:You’ve dreaded it for a while, but now you feel prepared. In 30 minutes you’ll have to terminate Tim, a 12-year employee who is beloved by everyone in the firm. Unfortunately, he just hasn’t performed very well since his wife died three years ago and while he was given every chance to regain his performance, he has just continued to slide. Which of the following elements of communication is MOST likely to influence Tim’s perception of your communication effectiveness?

i). Formality ii). Pace iii). Tone iv) Indirect non-verbals.

Q-2: Sally was recently given feedback from her boss that the content of her quarterly financial presentation is excellent; however, she really needs to work on the "execution." Which of the following aspects of communication effectiveness is Sally’s boss NOT referring to when talking about execution?

i). Her non-verbal presentation behavior ii). The accuracy of her data iii). The format of her slides iv). Her level of enthusiasm when presenting

Q-3:Which of the following statements would BEST characterize an individual who is culturally competent in working with others from different cultures?

i) Culturally competent people often vary the rate of their speaking

ii) Culturally competent people fill the "silence" during conversations

iv) Culturally competent people pay more attention to their verbal that their non-verbal behavior

Q-4: Your boss recently told you that you needed to be more "culturally intelligent." Specifically he said, "I received some feedback from a major client, Palo, who said after a meeting him that you seemed not be very interested in his business anymore." You replied that meeting with Palo is very uncomfortable because he is a "close talker" and invades your personal space so you end up backing up all the time. Your boss said, "well you better figure out what to do and fast, he’s giving you another chance to meet next week." Which of the following actions would be MOST EFFECTIVE in your next communication with Palo?

i). Explain to Palo that you didn’t mean to offend him, but you are not experienced in working with people from his country.

ii). Follow Palo’s lead and maintain a closer distance when speaking than you normally would.

iii). Express appreciation for Palo’s business and communicate your dedication.

iv). Ask a colleague to accomany you during the nexr meeting to diffuse the situation's discomfort.

Q-5) Two of your team members, Cynthia and Shelly, never seem to agree on anything. Their regular disagreements have become so frequent that it’s become a negative influence on your team’s ability to accomplish its work. What should the team do to most effectively help Cynthia and Shelly work together more productively?

i).Bring in a third-party such as a consultant to mediate their differences. ii).Bring it up during a team meeting and tell them that they should stay in the room until they can work through their differences iii). Encourage Cynthia and Shelly to listen to each other’s opinion in order to look for common ground before responding with their own opinions. iv). Appoint a team member the role of meeting moderator to more effectively control the flow of the meeting.

Q-6). You’ve received your raise pool for the year and it’s not as big as you had hoped. You fear that you won’t be able to provide the kind of raises you think most of your employees deserve. The only problem is that the human resources department requires that performance evaluation scores be aligned with raises. Thus, you won’t be able to give your employees high performance scores and low raises, but rather you’ll have to downgrade their performance scores to match their raise amounts. Which of the following actions is most likely to help you promote a greater sense of fairness among your employees?

i). Present an accurate performance appraisal and explain why raises are not commensurate with their actual performance. ii). Tell HR that you won’t participate in performance appraisals this year. iii).Tell employees the situation and have them each file grievances with the HR department.  iv). Find support for giving lower performance evaluations so as to send a consistent message.

Explanation / Answer

1. The answer is given below:

a. Formality

Since this is a work related communication and even more serious communication when it comes to termination of an employee, formality communication method has to be followed. Formality communication means a formal communication which includes structured, choice of words and effective body language to communicate the same

2. The answer is given below:

b. Accuracy of her data

Sally boss has already given feedback that her content of her data is good and hence what he is not referring related to execution is the data accuracy and the rest of the three is related to execution.

3. The answer is given below:

ii) Culturally competent people fill the "silence" during conversations

When an individual is culturally competeted he tensed to respect and response to other culture and hence they always fill in the silence when there arises some uncomfortable situations.

4. The answer is given below:

ii). Follow Palo’s lead and maintain a closer distance when speaking than you normally would.

Cultural competency is to adapt to once culture while getting into business with them. In the above case Palo culture is wherein they talk closely and informally wherein in order to get the business we need to follow his culture where a close communication is needed.

5. The answer is given below:

iii). Encourage Cynthia and Shelly to listen to each other’s opinion in order to look for common ground before responding with their own opinions.

Inorder to increase the productivity the management has to train Cynthia and Shelly to develop their listening skills so that the arguments would reduce.

6. The answer is given below:

i). Present an accurate performance appraisal and explain why raises are not commensurate with their actual performance.

Inorder to be fair to the employees their work has to be accurately evaluated and then clearly explain to them that tbe hike budget pool has been less and thats why their raises would look low and not because of their performance.

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