leadership is not particulayly crucial to service success.. true or false the ta
ID: 416816 • Letter: L
Question
leadership is not particulayly crucial to service success.. true or false
the task assignment that service providers assume are reffered to as employee expectations. true or fals
service measurements refer to the techniques used by organizations to determine how customers perceive the value of services and products recieved true or flase
patience is a key characteristic of a succesful protege t or f
a service culture starts with the front line employee and filters up to the top of the organization t or f
Explanation / Answer
Answer:- leadership is not particularly crucial to service success.
Correct Answer:- False
Reason:- Leadership is crucial in both the product and service production.
Answer:- the task assignment that service providers assume are referred to as employee expectations
Correct Answer:- False
Reason:- the task assignment that service providers assume are referred to Employee Roles
Answer:- service measurements refer to the techniques used by organizations to determine how customers perceive the value of services and products received
Correct Answer:- True
Reason:- Techniques used by organizations to determine how customers perceive the value of services and products received are called service measurements
Answer:- a service culture starts with the front line employee and filters up to the top of the organization
Correct Answer:- False
Reason:- A service culture starts at the top of an organization andfilters down to its frontline employees.
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