2 questions to this Purchasing and Accounts Payable Saul and Latisha are both ad
ID: 416791 • Letter: 2
Question
2 questions to this
Purchasing and Accounts Payable Saul and Latisha are both administrative managers in a machine tool company. Latisha is the director of purchasing and has four purchasing agents and a secretary reporting to her. Saul is the director cf accounts payable and has two people reporting to him. The secretary for the accounts payable group also works for the accounts receivable group, so in effect, the accounts payable group has only a part- time secretary Saul and Latisha both have business degrees and graduated from college three and five years ago. respectively. They are both ambitious, and there is a high level of competition between them. The fol lowing discussion occurs in Latisha's office, which is down the hall from Saul's. Latisha is busy and has a lot of papers spread around on her desk. It is about forty-five minutes before the normal quitting time, but it looks as if Latisha may not be able to get away on time. Everything has been rather hectic lately because it is nearing the end of the month. Both Latisha and Saul have numerous activities that need to be completed within the next few days. 8 QUESTIONS 1. Analyze the following conversation and indicate what could be done to improve the effectiveness of this interaction Latisha, could l use your secretary for a few hours tomorrow? We are really behind, and 've noticed that your secretary doesn't seem to be too busy Saul Latisha: What do you mean "too busy"? We all have work backing up on us. Saul: Latisha:Well, I'm sorry, we're just too busy. Well, you have one secretary, but we have to share time with accounts receivable.Explanation / Answer
Ans 1: The conversation could have been made more effective in following ways.
a. He should not have started with pointing out that the secretary had no work that day. He should not have been bothered about it.
b. He should have directly asked the secretary about her willingness to do overtime after formal consent from her boss.
Ans 2: The message typically has a strategy element that focuses on getting the pending work done. The sender and receiver are present but the message has only vague content in form of a verbal argument. The communication also indicates the unfriendly environment that has stemmed from the competition between the communicators. In broad terms, it also includes the overall culture of organisation that gives rise to the staffing and communication issues.
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