Hide Submission Folder Information Submission Folder Assignment 1: Training Need
ID: 414835 • Letter: H
Question
Hide Submission Folder Information Submission Folder Assignment 1: Training Needs Assessment, part 1 Instructions Assignment 1: Analyze Training Needs (25% of grade) Select or create an organization for the authentic assessment. In this first assignment, you will begin to develop a training needs analysis (TNA) for your chosen organization. For this assignment, you will work on items 1-5 only. NOTE: you will include a summary of assignment one as the intro to assignment two! Provide information about the organization and its needs regarding the training issue: This should include general, high level information about the company in terms of product/services, size, geography, workforce attributes, etc. The training issue is the problem or challenge (could be deficiency OR need based on a predicted change in the operation, workforce, etc.). Here this should be “high level”, focused on the organization (not specifically the individual workers yet). Determine the group or individuals who will receive the training: This should include information about the target audience as it will impact the training developed – including demographic information, type of work, location of work, etc. Identify the training issue: This is a continuation from item 1. Here you will focus more on the individual workers and/or teams. NOTE: the training issue should NOT be that they lack training. It should be tied to a performance deficiency or need. Provide a training needs assessment questionnaire: The questionnaire should provide insight into the training need/gap; therefore it should focus on the training issue itself – choose questions that provide insight to the issue. In a sense, the questionnaire helps you identify and analyze the “why” (e.g., if you are addressing a performance issue, the questionnaire would help you hone in on the real issue). SUGGESTION: think hard about using questions that ask how the audience “feels” about something – you want to obtain the most tangible and useful information. NOTE: you will NOT administer the questionnaire! Your questionnaire should be included as an appendix to your paper – inserting questions within the narrative of your paper does not suffice. Explain how the questionnaire will be utilized and will lead to the development of training outcomes/learning objectives within your written report: Here you will essentially validate the questions posed in your questionnaire – if you can’t do that, you should probably revisit your questions. You will probably not have the time or resources to implement the questionnaire or compile all the organizational and training-specific information necessary to complete the TNA. (If you are able to get real data and results, great! Otherwise, be creative and fabricate results.) The goal is to understand how a TNA is done effectively and to practice completing one.
Explanation / Answer
Investment in terms of time and money are the biggest risk factors when creating a training curriculum, as not only the operations suffer because of the diverted hours put to training rather than product development or manufacturing but needless to say that if the entire organization is encountering a performance deficit where profits are directly getting hampered then training the employees to perform better and contribute to the efficiency of the company.
Training Issue & needs:
Flashnet is an internet provider company in the city of Nashville, the company caters its customers through wired broadband connectivity and are in business for the past 3 years and has a customer base of more than 1500 subscribers and employs 30 in-field engineers or activation engineers and 40 office based employees all was good until the company management decided to introduce a new site based connection equipment for better profitability as the equipment was cheaper when bought in batches.
Activation engineers responsible for activating new connections were the ones who were directly affected to continue their duties as the new equipment’s installation were entirely different, however they managed a work-around procedure and carried on activating new connections but just after the installation customers started complaining about disconnection and they were not able to resolve it on their own. Employees had to stop new connection activation and have to visit the affected customers to solve their issues which can only be resolved with an engineer who had the product knowledge, thus disrupting the performance of the company. After repetitive occurrences the management decided to pause new activations and train the employees to perform better with the new equipment.
Training Needs Analysis (TNA):
The management came to a conclusion that all the 30 engineers need to be trained for 5 hours to perform their duties efficiently.
Total hours needed for training: 5 hours
Total employees to train: 30
Agenda to be achieved by training: After training, all the activation engineers will be able to install the customer premises equipment on their own without any issue.
Total hours needed for training
Total employees to train
Agenda to be achieved by training
5 hours
30
After training, all the activation engineers will be able to install the customer premises equipment on their own without any issue.
Individual Employee Training Template:
Name:
Employee Number
Training Taken:
Total Time given for training:
Issue Rectified:
Yes / No
Yes / No
NOTE:
A. You can create a template if you want to other than a template provided above.
B. Try to fabricate 3 questions and results supporting the need of training taking points from “Training Issue & needs”
Total hours needed for training
Total employees to train
Agenda to be achieved by training
5 hours
30
After training, all the activation engineers will be able to install the customer premises equipment on their own without any issue.
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