Why do you think conflict at work is often more difficult to resolve? Have you e

Question

Why do you think conflict at work is often more difficult to resolve?

Have you ever had a conflict with someone at work? Who was it with? (You don't have to mention names...just peer, subordinate, manager.) What was it about? Was it resolved? If so, how did you resolve it? How did the information in the lesson this week relate to your conflict. Do you think any of the suggestions on resolving conflict offered in the lesson or in the text would have helped with this conflict?

If you haven't had a conflict at work that you can recall or want to discuss here, interview a friend, family member about a conflict they can recall at work. What was it about? Was it resolved? How did the information in the lesson this week relate to his/her conflict? Do you think any of the suggestions on resolving conflict offered in the lesson or in the text would have helped with this conflict?

Explanation / Answer

The conflict at work is not easy to resolve because it is a professional environment and people are worried about their ego and social status. They do not easily agree to lose an argument even when they have something wrong.

I work as a strategic account manager taking care of the business in North America and Europe. I handle all the business-related activities for an account and the delivery manager handles the technical aspects. A guy who is 6 years senior to me is working as a delivery manager and we have to work together on almost all the projects. Slowly he started interfering with my work and started sending updates to the clients without my consent. I did not like this behaviour and we had a heated argument before the news reached the vice president of sales. He set up a meeting and listened to both our stories. He realized that the delivery manager shouldn't have involved in the business-related activities. He gave clear instructions to that guy and the problem was resolved. I respected him for his age and experience but he should have communicated to me of all his activities. The communication was the main problem and we are currently working together and things are normal now. Instead of going to the top management we could have resolved the issue if we had good communication and coordination between us.

Related Questions

Navigate

• Browse (All)
• Browse W
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.