You have been working for four years in a bank branch located in the front secti

Question

You have been working for four years in a bank branch located in the front section of a large grocery store. For the last two years, the branch has been underperforming and a poor place to work—tellers show up late, cash drawers are often out of balance, and the customer service numbers for your branch are in the bottom quarter when compared to other branches of your bank. As a result of these problems, the branch manager was removed from your branch. Today, the regional manager offered you the job on an interim basis. The terms of your job include a three-month trial period, and if all goes well, you will be made the branch manager. You know that the problems in your branch stem in part from the lack of trust and respect for the prior branch manager. While you know the employees will be happy the old boss is gone, you are not sure how they will feel about your promotion to be their new manager. So where would you begin? How would you go about building a solid foundation of trust in your leadership? How would you address the poor financial performance? Considering you were just recently a peer of your associates, and now their manager, would there be any critical things to do or not to do?

Explanation / Answer

I will begin with engagement of the team with the idea of me being promoted as a manager by having a small party. This is necessary as to make an acceptance of me as a new manager.

Most of the activities that will follow will be based on creating a trust. I will start with telling that I have started as what you are and in new position I need help from all to bring the branch’s performance back to life from the lowest level. I will share the statistics to make them aware of what others are doing and where we are.

In this series of trust building I will use engagement, delegation and sharing of responsibilities and allowing them freedom to act freely and without fear. This delegation of responsibilities will motivate them to take risks, move outside their comfort zones, and explore opportunities to find the ways to improve the performance.   

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