Read chapters 2 & 3 Be sure to include all \"Exhibits,\" and \"Tables,\" for a g

Question

Read chapters 2 & 3

Be sure to include all "Exhibits," and "Tables," for a general understanding.

Answer the following questions:

Chapter 2: Discussion Questions (page 45): #1, 4

Chapter 3: Discussion Questions (page 65) #2, 4

chapter 2.

1. What types of performance measurements might be used to evaluate a fraternity or student organization?

4.Under which perspective of the balanced scorecard would you classify each of the following measurements?

a. On-time delivery to customers

b.Time to develop the next generation of products

c.Manufacturing yield

d. Engineering efficiency

e. Quarterly sales growth

f. Percentage of products that equal 70 percent of sales

g. Cash flow h.

Number of customer partnerships

i. Increase in market share

j. Unit cost of product

chapter 3

2. Select a business with which you are familiar, and identify examples of order qualifiers and winners. You might also research the businesses on the Internet or visit the library.

4. Is it possible for a world-class organization to achieve superiority in all five major competitive priorities—price (cost), quality, time, flexibility, and innovation? Explain your reasoning. Provide examples pro or con.

Explanation / Answer

Chapter 2:

Ans 2:

Following are the performance measurements that can be used to evaluate a fraternity or student organization:

Ans 4:

Chapter 4:

Ans 2:

The order qualifier for goods manufacturing businesses is the quality of the physical goods while innovation, time, price, flexibility or service quality are the order winners. The order qualifier and order winner differ with each business. For e.g. The order qualifier for Southwest Airlines is cost and the order winner is service delivery time.

Ans 4:

It isn't possible for a world-class organization to achieve superiority in all five major competitive priorities in most cases as tradeoffs have to be made between these priorities. For E.g. Dell competes on quality, time, and flexibility and trades off these priorities in exchange for innovation and cost. Information intensive services can be an exception as most of the priorities can be achieved in these businesses.

Measurements Perspective of the balanced scorecard On-time delivery to customers Customer Perspective Time to develop the next generation of products Learning & Growth Perspective Manufacturing yield Internal Process Perspective Engineering efficiency Internal Process Perspective Quarterly sales growth Financial Perspective Percentage of products that equal 70 per cent of sales Learning & Growth Perspective Cash flow Financial Perspective Number of customer partnerships Customer Perspective Increase in market share Customer Perspective Unit cost of product Finacial Perspective

Related Questions

Navigate

• Browse (All)
• Browse R
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.