5. Organizational Culture Culture makes organizations feel different from one an
ID: 397594 • Letter: 5
Question
5. Organizational Culture
Culture makes organizations feel different from one another. Different companies, even companies in the same industry, just do things differently. You can experience this for yourself by going to two local supermarkets—one a part of a large chain and the other locally owned. Look around you. Does someone offer to help you when you walk in the door? Do the employees seem happier at one location compared to the other? Do people wear uniforms at one place but not at the other? All of these things can give you clues about the company’s culture.
In the following diagram, identify the levels of corporate culture.
The options for A.B.C are expressed values and beliefs, surface level, unconscious assumptions and beliefs
A.
B.
C.
Managers work in an internal environment, which includes ___________( competitors or suppliers or culture) .
Match the following examples to the element of culture that they represent.
Example
At Google, people wear whatever they want to work.This minimizes the distinctions between managers and employees, which is an important part of Google’s culture.___________
Despite the fact that he is now retired, Costco employees still talk about how Jim Sinegal lives his principles of corporate responsibility. Not only did he spearhead Costco’s purchase of Rwandan coffee, he is now sponsoring a school where Rwandan women can learn how to run their own businesses.
____________
Example
Element ofCultureAt Google, people wear whatever they want to work.This minimizes the distinctions between managers and employees, which is an important part of Google’s culture.___________
Story, artifact, hero slogan and cermony are the options.Despite the fact that he is now retired, Costco employees still talk about how Jim Sinegal lives his principles of corporate responsibility. Not only did he spearhead Costco’s purchase of Rwandan coffee, he is now sponsoring a school where Rwandan women can learn how to run their own businesses.
____________
In your company, people talk about making deliveries, even on days when the weather was so bad that the post office didn’t deliver mail, as a way of emphasizing the value of customer service.____________________Explanation / Answer
1. At Google, people wear whatever they want to work. This minimizes the distinctions between managers and employees, which is an important part of Google’s culture. Ceremony
Ceremony because people at Google where whatever they want to work which is observed as a ritual and procedure to be performed at a formal place
2. Despite the fact that he is now retired, Costco employees still talk about how Jim Sinegal lives his principles of corporate responsibility. Not only did he spearhead Costco’s purchase of Rwandan coffee, he is now sponsoring a school where Rwandan women can learn how to run their own businesses. Hero slogan and story.
Hero slogan and story because Jim Sinegal and his story has influenced the current culture of the Costco and their employees in a positive way considering him as a role model which has now become part of the culture of the organisation.
3. In your company, people talk about making deliveries, even on days when the weather was so bad that the post office didn’t deliver mail, as a way of emphasizing the value of customer service. Artefact
Artefact because the company is planning to experiment by delivering even on the days when the weather is very bad and developing a procedure that is not currently provided by any other delivery services.
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