https://www.youtube.com/watch?v=ezkp0G0-3kE please answer the following question

Question

https://www.youtube.com/watch?v=ezkp0G0-3kE
please answer the following question with attached documents
Choose three IT metrics from pages 31-44 in the attached PDF IT Benchmarking.pdfDescribe how those metrics would be useful in managing an IT organization. This video should be helpful in formulating your response: MATURITY IT-Benchmarking. Also explain why comparing those metrics for one company to the same metrics for another company (benchmarking) might be helpful. Each student should select different metrics. (Please make your initial posting by Thursday and respond to at least two other students by Sunday. Before posting, please make sure the metrics you plan to use have not been selected by another student. There are over 70 metrics from which to choose.)

Explanation / Answer

A metric is a quantifiable measure that is used to track and assess the status of a specific business process. Its important to note that metrics should be employed to address key audiences surrounding a business, such as inventory, customer, and different typrs of employees, such as executives and middle managers. Every area of business has specific perpormance metrics, such as campaign and program statistic, sales teams monitore sales performance metrics such as new oppertunities and leads, and executives look at big picture financial metrics.

There are 3 types of metrics such as:-

1. process metrics

2. product metrics

3. project metrics

Any 3 metrics that would be useful in manageing IT organisation are:-

1. Component metrics-

It focus on the performance of individual pieces of the it infrastucture. Utilization metrics help evaluate usage and determine if services are operating at optimal capacity levels.

2. Customer satisfaction and performance metrics-

Customer satisfaction matrics gauge how customers perceive the performance and functionality of what is being delivered to them or how it is being delivered.

And performance metrics help determine if performance is meeting expectations. These may include survise disruptions or responce time.

3. Process diagnostic metrics-

It measure why a process is not performing up to expectation. They tend to be focused and are usually associated with internal process step and inputs received from process stakeholders. diagnostic metrics should considred after performance metrics.

Above explained are the metrics of a IT company now lets compair the same matrices to another company. let the company be a manufacturing company.

1. Component metrices-

In a manufacturing company it is also known as the inventory metrices.

Inventory is generally the largest current asset items expected to sell within the next year in a company. It make the proper use of resourses that can help the company to get profit. A commonly used ratio calculation to measure the efficient use of inventory materials. It is calculated by dividing the cost of goods sold by the avarage inventory used to produce those goods.

2. Customer satisfaction matrics

There are three way to perfome this metrics, those are

A. On -time delivery commit- This metric is the percentage of time that manufacturing delivers a completed product on the schedule that was committed to customer.

B. Manufacturing cycle time- This measures the speed or time it takes for manufacturing to produce a given product from the time the order is released to production, to finished good.

C. Time to make changeovers- This measures the speed or time it takes to switch a manufacturing line or plant from making one product over to make different product.

3. Process or production diagnostic matrics-

This is also known as improving quality metrics.there are 2 way to perfome this matrics, those are

A. Yield- This indicates a percentage of products that are manufactured correctly and to specifications the first time through the manufacturing process without scrap or rework.

B. Supplieir's quality income- A measure of percentage of good quality materials coming into the manufacturing process from supplier.

So here was the comparison between the two companies with the same matrics which shows how the two different companies are making profir by following the same matrics.

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