This is the case study for this case MED EX. Harry Davis just finished interview

Question

This is the case study for this case MED EX. Harry Davis just finished interviewing a candidate to fill another medical billing specialist opening. As the human resources manager for MedEx, a medical billing company, Harry is concerned about the high turnover rate for the specialists. Turnover is very costly for the company, and Harry is trying to identify ways to lower the turnover rate. The candidate he just interviewed asked Harry if any of the specialists worked from home. Harry informed him that they do not right now, but telecommuting may be an option in the near future. MedEx employs more than medical billing specialists in its office located in a busy downtown metropolitan area. Each specialist works on a group of specific accounts, coding medical records and entering them into the computer system. The specialist position requires an intense 3-week training program to learn the coding system, but once they are proficient at their work, the specialists work independently on their assigned accounts. In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to complete an employee survey that asked about their satisfaction with their pay, benefits, and working conditions. In general, the employees indicated satisfaction with pay levels and benefits, but were not satisfied in some other areas. In the comments section of the survey, several employees noted challenges in getting to work each day. Some mentioned heavy traffic that caused long commutes, while others noted the high cost of parking downtown.Further, many employees noted high stress levels due to trying to balance their work and personal responsibilities. When asked for specific ideas on how to improve the work environment, more than half of the specialists noted the option to telecommute as a desirable benefit. Because the specialists work independently, telecommuting is a feasible option. The specialists would need to work in the office at least 1 or 2 days per week in order to get updates on their accounts, but it would be possible for the employees to work from home the other days. Harry now must carefully consider whether to recommend offering the telecommuting options. After reading the case study "Telecommuting at MedEx" at the end of Chapter 12 of your textbook, write a short paper that addresses the following: How would offering telecommuting as an option benefit MedEx and its employees? List and explain the advantages, disadvantages, and challenges in offering telecommuting. Would you recommend telecommuting for MedEx? Why or why not?

Explanation / Answer

Following are the advantages, disadvantages and challenges in offering telecommuting----------

Advantages---------

1. no commuting. 2. it increased independence. 3. more flexibility. 4. increased employee satisfaction. 5. operational cost reduction.

Disadvantages----------

1. it decreases the human interaction. 2. Blurring work and personal life. 3. there is a chances of breach of security. 4. it can increases situation of distraction.

There are several disadvantages and challenges in offering telecommuting ,as some employer feel uncomfortable with having their employees work from home since they do not direct contact with their employees on regular basis. this can be a troublesom for the employees especially at the time of performance appraisal. some employee also feel that doing their work from home might disruptive to their personal life. employee might feel isolated as they do not have any personal contact with their coworker or the superiors.

Telecommuting should defenatly considerd as an option for MEDEX , because it would benefit both the company and the employees. the company would be benefit because they would be able to avoid lots of overhead cost for office space and supplies. they would also benefit because they would be able to retain many employees who would rather work from home. By allowing them work from home , the company would be able to resolve many of the issues like parking issues etc. this would benefit the employees who would be able to avoid traffic and parking fees, and would be able to balance their work and personal lives.

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