This is the case study for this case MED EX. Harry Davis just finished interview

Question

This is the case study for this case MED EX. Harry Davis just finished interviewing a candidate to fill another medical billing specialist opening. As the human resources manager for MedEx, a medical billing company, Harry is concerned about the high turnover rate for the specialists. Turnover is very costly for the company, and Harry is trying to identify ways to lower the turnover rate. The candidate he just interviewed asked Harry if any of the specialists worked from home. Harry informed him that they do not right now, but telecommuting may be an option in the near future. MedEx employs more than medical billing specialists in its office located in a busy downtown metropolitan area. Each specialist works on a group of specific accounts, coding medical records and entering them into the computer system. The specialist position requires an intense 3-week training program to learn the coding system, but once they are proficient at their work, the specialists work independently on their assigned accounts. In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to complete an employee survey that asked about their satisfaction with their pay, benefits, and working conditions. In general, the employees indicated satisfaction with pay levels and benefits, but were not satisfied in some other areas. In the comments section of the survey, several employees noted challenges in getting to work each day. Some mentioned heavy traffic that caused long commutes, while others noted the high cost of parking downtown.Further, many employees noted high stress levels due to trying to balance their work and personal responsibilities. When asked for specific ideas on how to improve the work environment, more than half of the specialists noted the option to telecommute as a desirable benefit. Because the specialists work independently, telecommuting is a feasible option. The specialists would need to work in the office at least 1 or 2 days per week in order to get updates on their accounts, but it would be possible for the employees to work from home the other days. Harry now must carefully consider whether to recommend offering the telecommuting options.

After reading the case study "Telecommuting at MedEx" at the end of Chapter 12 of your textbook, write a short paper that addresses the following: How would offering telecommuting as an option benefit MedEx and its employees? List and explain the advantages, disadvantages, and challenges in offering telecommuting. Would you recommend telecommuting for MedEx? Why or why not?

Explanation / Answer

Tetecommuting will not only save time and cost spent during the commute, but it will save unnecessary stress and exertion caused on daily basis. This will surely add to their productivity and efficiency.The specialists will be able to spend more time with their family, improving their work-life balance and thereby resulting in improved emotional and psychological well being. It will reduce the employee turnover.

The disadvantages of telecommute will include deterioration of workplace chemistry and the spirit of teamwork, as the specialists will now meet hardly for a day or two in the week, and there will be fewer exchanges of ideas that often add to mutual learning at the workplace. It will also affect the social ilfe at the workplace that developes a sense of togetherness and adds to the work culture.

The challenges of telecommute will include the reliance on technology for all interactions. Any technical glitch may affect the communication between the teams. Another challenge will be to address the emergency situations which can be addressed more efficiently when the entire team is available at work.

Telecommuting is advisable for reduction in stress levels of employees and preventing their subsequent turnover. However, before doing so, a study should be conducted to determine the most appropriate balance between the two work options ( days of work in office per week). Another task will be to make the IT infrastructure strong and secure enough to enable the wok from home seamless

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