Do review questions #1-4 please. answers must be 300 words or more. Thank you Ch
ID: 389677 • Letter: D
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Do review questions #1-4 please. answers must be 300 words or more. Thank you
Chapter 2 End of Chapter 69 Key Terms Active listening p. 37 Evaluating p. 41 Interpretation p. 38 Performing p. 59 Affective conflict p. 45 c culture p 58 Meeting minutes p. 62 Monochronic Power distance p. 54 Stereotypes p. 53 Storming p. 59 Cognitive conflict p. 45 Groupthink p. 60 Collectivist culture p. 54 Context p. 53 Emotional intelligence p. 36 Guanxi p. 55 Individualistic Interpersonal culture p. 55 Nonverbal communication prehension p. 38 ronous communication 38 36 Norming p. 59 Paraphrasing p. 40 Passive listening p. 37 Teaming p. 59 Ethnocentrism p. 53 communication p. 36 Uncertainty avoidance p. 55 MyLab Business Communication If your instructor is using MyLab Business Communication, go to www.pearson.com/ mylab/business-communication to complete the problems marked with this icon Review Questions 1 Name two barriers that interfere with hearing. 7 What is ethnocentrism? 3 How does comprehension differ from interpretation? 3 What are three types of paraphrasing? 4 Describe how a person "listens to nonverbal communication. 5 What is the difference between a provocative question and an 2 8 Name one way that an individualistic culture differs from a col- lectivist culture. What are the four stages of team formation? help teams collaborate. 9 10 Describe two ways that file-sharing tools such as Google Docs authentic question? 6 Under what circumstances is it a good idea to accommodate (or give in) during a conflict? Critical Thinking Questions 1 Some research suggests that emotional intelligence is a stronger6 predictor of job success than traditional intelligence how smart you are. Why do you think emotional intelligence is so impor- Some organizations provide the services of mediators to help resolve workplace conflicts. What are the advantages of having a disinterested party resolve a conflict? What are the advantages of ha ving people involved in the conflict work it out on their own? ma 2 Explain a situation- either at home, school, or work-in which 7Imagine you have been hired by a global company that is hold- you listened passively and neglected to hear important informa tion. Describe the negative result and identify how you could have used active listening s cat ing a two-week orientation for all new employees at the head office in San Francisco. You will be staying in a hotel weeks, and you have been assigned to share a room with a new employee from Zurich, Switzerland. What can you do to find out in advance a little bit about the culture in Zurich? Once you have identified some characteristics of that culture, what can you do to ensure that you do not stereotype your roommate? for two prove your communi- 3 Designers of consumer products argue that to understand what customers really need, you have to do more than listen to what they say. You have to observe what they do. Why do you think there is often a gap between what people say and what they do? 8 Explain a team situation in which you experienced conflict. What was the purpose of the team? Why did the affective andfor cognitive conflict occur? How did the team resolve the conflict? What was the impact on the final product? 4 Review the speaking strategies listed at the beginning of SQ2 on page 43. Divide them into two lists: strategies that you currently try to use when you speak and strategies that you typically do not think about. Of the strategies that you typically do not think about, identify one that you'd like to begin using immediately and explain why 9 Imagine you have a teammate who wants to do all the project work himself because he does not trust anyone else on the team to produce high-quality results. How would you respond to that teammate? 5 What words or phrases trigger a negative emotional response 10 from you? If someone repeatedly uses one of your "trigger words," what are your options for responding? Which option would you choose? Social loafing refers to the tendency of certain people to do less work when they are part of a team than they would when work- ing independently. What strategies can a team use to minimize social loafing of team members?Explanation / Answer
The major barriers of hearing include noise, lack of interest, lack of attention, distraction barriers and physical disabilities like hearing problems. Noise is a physical external barrier that affects hearing. In the construction site, noise is the major barrier to hearing. The listener lacks interest in the subject and this forms a barrier to hearing. If a student is not interested in a class hour, then this forms a barrier to hearing.
Comprehension is the understanding the passage and getting the main idea behind the passage. Consider reading an editorial in a newspaper, where the reader gets the crux of the message after comprehending the entire editorial text. Interpreting is explaining something that is obscure. Consider the bible interpretation delivered by the preacher in the church as an example. Comprehension uses logic and the message of the text remains the same while interpretation is creative and the same text could be interpreted in different ways and has many meanings. Comprehension involves understanding the text in detail with facts, figures and other relevant data while interpretation involves the explanation of results in a step by step manner like arriving at a solution for a mathematical problem based on a formula.
According to Hayakawa, the three types of paraphrasing include the acknowledging, organizing and abstracting paraphrase. The acknowledging paraphrase takes a verbal form of feedback to make the other person know that his message was delivered and understood in the right manner. The organizing paraphrase involves idea categorization using the cognitive skills to organize speaker thoughts. The abstracting paraphrase refers to the meaning of the spoken speech based on personal assumptions, inferences, beliefs, identity, concepts and values.
A person listens to non-verbal communication by reading the face like a blinking eye for an approval or unblinking eye with a gaze for a strong disapproval. Face reading indicates anger, happiness, fear, sadness and several other emotions. The arms are crossed to take a defensive stance. Gestures are used to communicate like using two fingers in V shape to indicate victory. A strong tone gets the approval most of the times and hesitant tone conveys disapproval and no interest. The proxemics is an important space-based non-verbal cue determining the cultural, social, situational and personality characters. Proxemics vary across interpersonal communication to public speaking.
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