A local Dr.\'s office sees 100 patients per day The office is open from 8am unti
ID: 389401 • Letter: A
Question
A local Dr.'s office sees 100 patients per day The office is open from 8am until 5pm The Dr takes one hour for lunch and no breaks The receptionist, nurse and nurse practioner take 30 min for lunch and take 30 minutes of break each day. What is the time needed to process a patient(TAKT) The receptionist must gather all the insurance The receptionist must also check out the patient giving the next appointment and billing information which takes 6 minutes information and personal information which takes 7 minutes The nurse must bring the patient into a room and do a preliminary exam getting BP, pulse, height, weight, patient lilness nformation, which takes 15 minutes on average The Physicians talks with the Physician, which takes 7 min assistant reads the patient file, talks to the patient, makes a preliminary diagnosis The Dr must consult with the PA, talk with the patient make a final diagnosis which takes 12 minutes What is the time needed to process a patient for each job (TAKT) What is the minimum nuber of personnel required to run the office How would you staff the office How would you make it workExplanation / Answer
Number of patients covered in a day = 100
Time available per day is from 8 am to 5 pm which is 9 hours. But, 1 hour is a break. So, 8 hours
Time needed to process a patient = Total time/Number of patients = 8*60/100 = 4.8 minutes per patient
Time needed to process a patient at each job is:
Receptionist time = 7+6 = 13 min
Nurse time = 15 min
Assistant time = 7 min
Doctor time = 12
Minimum Number of personnel required =Task time/Takt time
Receptionist = 13/4.8 = 2.7. Hence 3
Nurse = 15/4.8 = 3.1. Hence 4
Assistant = 7/4.8 = 1.4. Hence 2
Doctor = 12/4.8 = 2.5. Hence 3
Total personnel required = 3+4+2+3 = 12
Accordingly, work will be carried out in parallel by each team so that the takt time of 4.8 minutes is achieved. The doctor and others both take 1 hour total break. They should synchronize the timing of lunch and break so as to have minimum WIP and waiting for patient
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