11. What are Crosby\'s Absolutes of Quality Manage ment and Basic Elements of Im
ID: 387619 • Letter: 1
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11. What are Crosby's Absolutes of Quality Manage ment and Basic Elements of Improvement? How are they similar to or different from Deming's 14 12 Summarize the key contributions of Feigenbaum and Ishikawa to modern quality thinking ch 13. Explain the differences among quality principles 14. List and briefly explain the eight principles of qal 15. State two or three practices associated with ad 16. What is statistical thinking? Why is it importast and techniques S. What is a system Why is "systems thinking" principle of quality management to managers and workers at all levels of a 7. Eaplain the implications of not understanding the 17. What are the operational problems a statistical organization components of Profound Knowledge as saggested excessive variation? 18. Explain the difference between common an & Explain uran's Quality Trlogy cial causes of variation managers make when attempting to experience in which such mistakes were equence that Juran 19. Explain t dvocated for quality inpeovement the two fundamental mistak to How is Juran's ghioweghy similar to or diflerent ess Can you cite any examples in from DemingsExplanation / Answer
Answer11: Crosby’s Absolutes of Quality Management & Basic Elements of Improvement are given below:
Quality refers to correspondence or conformance to the requirements ,but not to the goodness: So, management should explain this thing very well.
Quality problem does not exist in quality department . it only exist in other functional departments.there is "NO error tolerance " policy in Quality performance.
There are no charges or price for the Quality.It means price of Non conformance = Price of Quality measurement.
Good level of quality management is the main reason for prevention.Thats why organizations are spending almost 18-20% amount of their sales on the costs of quality.
Both Deming and Crosby are considered as behavioural approach.Both the approaches focus on the utilisation of management in organisation for the implementation of changes and less emphasised on statistics. but Deming has more focused on customer while explaining about the quality but Crosby’s emphasised only on management.He explained that 80% it is the job of management to improve the quality.
Answer12-Contributions of FEIGENBAUMS: He explained that “total quality” is based on wider issues like activities of planning, organising and directing.To improve the quality of products“Quality assurance” should not only focus on the production processes. So, he explained that Total Quality is a good system for combining the developing, maintaining, improving qulaity related efforts of the different groups which leads to help in production at very economic levels.
Contribution of ISHIKAWAS: He has given an approach based on participation and explained that analysis of collected data with the help of statistical tools and teamwork are effective methods that can help in reduction of errors and mistakes in any organization.
Answer:13-Quality principles:A quality principle means basic laws to perform and achieve the objectives related to quality management in any organisations.There are 8 principles are given which helps the management to achieve its desired quality.
Quality practice: It means doing or performing as it was needed to be performed. Quality practices are categorised as different processes: Quality Planning ,Management of quality; Assurance and Quality Control process,
Quality Techniques:it means the tools and methods are used in management of quality and overall improvement of quality such as Cause and effect method,Quality Control Charts and other charts.
Answer-14-Eight principles of quality management:
Answer-15-
Practices associated with each principle of quality management:
Customer focus- Management focus on customers’ current and future needs and expectations by conducting surveys and analysis sales trends.
Leadership- for leadership they conduct performance appraisal
Involvement of people-Training and performance appraisal
Process approach- control the processes as subordinate has to report to its superior.
System approach to management- provide standard operating procedure mannual
Continuous improvement- training and development and perform training need assessments
Factual approach to decision making-test the performance by using statistical approach
Mutually beneficial supplier relationships- Arrange meetings with their partners and suppliers.
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