Read the Global Knowledge Management at Danone (A) Harvard Business Review case

Question

Read the Global Knowledge Management at Danone (A) Harvard Business Review case and identify one (1) KM initiative and complete the following with respect to that initiative:

1. Based on the KMWorld article “What is KM?” http://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspx

a. the 2x2 table with columns labeled Codification and Personalization, identify whether the initiative took a codification or personalization approach and whether the initiative took a directed information or a serendipity approach. Justify your answer with cites from the article

b. classify the knowledge being managed as explicit, implicit or tacit knowledge. Justify your answer with cites from the article.

c. the article identifies three types of undertakings: lessons learned databases, expertise location and communities of practice. For the initiative you identified, identity which type of undertaking was used, Justify your answer with cites from the article.

2. Based on what you known now about business processes from article 'The Fusions of Process and KM' and about the relationship between KM and BPM, describe the business process that one of Danone's initiatives is designed to support. Describe how KM could be adding value to that process. https://engage.widener.edu/learn/pluginfile.php/151161/mod_page/content/38/BPT-FusionProcessAndKM-Records-2005.pdf

Explanation / Answer

1.

"Learning administration is a train that elevates a coordinated way to deal with distinguishing, catching, assessing, recovering, and sharing the majority of an undertaking's data resources. These advantages may incorporate databases, archives, strategies, methodology, and beforehand un-caught ability and involvement in individual specialists."

A)

Identify whether the initiative took a codification or personalization approach??

It tooks personalization approach and directed information

Reason:codification ,can be exorbitant and hard to create, receive, and keep up a database of such systematized learning. Given such expenses and challenges, it gets to be distinctly basic to distinguish when it is successful to utilize codification as a knowledege-sharing component.

Personalization is concerned   with the utilization of individuals as a system for exchanging learning. Learning shared through a personalization technique will be firmly fixing to the individual who created it and will be shared fundamentally through direct individual to-individual contacts.

Whether the initiative took a directed information or a serendipity approach.?

If the person is not clear about his goal then he can use serendipity approach,Serendipitous information retrieval occurs when a user with no a priori intentions interacts with a node of
information and acquires useful information.

b.Explicit::
This type of knowledge is formalized and codified, and is sometimes referred to as know-what
"Explicit knowledge can be expressed in words and numbers and can be easily communicated and shared in the form of hard data, scientific formulae, codified procedures or universal principles."

Tacic::

"something not easily visible and expressible. Tacit knowledge is highly personal and hard to formalise. Subjective insights, intuitions and hunches fall into this category of knowledge."

Implicit::
Implicit Knowledge is very much about “knowing how” to do something.which explains to some degree why the terms Implicit Knowledge and Tacit Knowledge are sometimes used interchangeably.but it is something that we may not be able to explain or describe explicitly. Implicit Knowledge is often tapped into indirectly and unintentionally.

C)For the Intiative It's better to go with Expetise Locator, Based on what the knowledge you want

If you go with the firse approach, may be you can't understad the topic completely and if you raise any questions also nobody will answer.or you can't even know you are going with the right approach or not. and for following third approach you should have some prior knowledge, so you can't directly go with that.

2).

A business procedure is an arrangement of consistently related business exercises that consolidate to convey something of significant worth (e.g. items, products, administrations or data) to a client.

"The truth of the matter is [knowledge administration and best practice sharing] is useful for business. The quicker and all the more successfully we can share thoughts, the better we can make our item, the better we can serve our clients, the better we can fabricate a submitted group of workers, and—main concern—the better we can procure benefits for our shareholders."

1.Successful implementation of knowledge management requires a clear identification of the
business problem to be solved and an alignment of the knowledge management project with overall busines objectives.

2.
knowledge administration is more than only an utilization of innovation. It includes social

changes in the way representatives see the learning they create. An effective execution of information

administration likewise requires underwriting from corporate administration.

3. well staffed team with a strong team leader and “cross departmental” expertise is essential
for successful implementation of knowledge management.

4.he knowledge audit identifies sources of knowledge required to solve the business problem.
It begins to organize knowledge by developing categories that reflect how your organization operates. The
knowledge audit does not have to be a long, complex project. It only needs to answer a few key questions.

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