Experiential Exercise Team Exercise S-l6 Join your teammates and develop your ap

Question

Experiential Exercise Team Exercise S-l6 Join your teammates and develop your approach to using social media to deliver training. What features would your approuch have? For example, woald you use a collabora- tive Facebook-like approach? Why or why not? 8-18. A workplace situati e can stif might occur and a w equipment or proced a. Identify basic ca Which of these d Experiential Exercise: Team 8-17. As a team, consider the following two situations: nated through tra b. Finally, given ad approach the defi training? are production oriented, workers are not highly skilled. and the strategic focus is on reliability and quality 1. You are the manager of a business unit in which the jobs You Manage It! 2: Customer-Driven HR Costs and Benefits: Assessing the Business Case for Training experience due to the example, the followir before and after train No matter what your business, to stay in business you have to at tract and retain customers. How do you do that? One way is to deliver a quality product or service in a high-quality manner. In other words, it is a combination of what is offered and how it is offered that determines whether a buyer will become a loyal cus- tomer. Training is one way to make sure that employees' technical Very Dissatisfied will never return skills and customer-service skills meet customer expectations. When making a business decision, two basic elements are typi- cally considered: costs and benefits. In the case of training, the is- sues are: (1) how much does the training reduce costs? and (2) how much does the training increase revenues? If the training sufficiently Before Training 15 reduces costs and/or increases revenues, then there is a strong busi- ness case to conduct the training. Your ability to identify the poten- tial sources of revenue and costs and to estimate their levels can be After Training an important business skill. It can be successfully make the case for needed training for the basis by which you can your employees. The numbers are p isfaction category six 1 employees received th tion in the "Very dissa of customers, which fe a. What will this 10-p line? Assume that t month by a custome have 500 customers Critical Thinking Questions ur answers to the previous questions, estimate the combined impact on the bottom line of direct and indirect savings generated by training. Extrapolate this number over a one- or two-year time period. 8-20. As you have read, training can increase revenue. The rev- enue could come from increased quality of the customer

Explanation / Answer

The employee training helps in maximum utilisation of mateisls and machines which reduce cost of production.unskilled workers at giving training of handling machines and materials which reduce waste.the following ways by which traning of an employee have an impact on direct and indirect savings.

1. It reduce the possibility of accidents to the minimum.

2. Reduce the rate of labour turnover and absenteeism.

3. It gives satisfaction to labour and increase their moral which improves the quality and quantity of production .

4. It helps in saves time and also reduce the need of supervision. .

5. The cost and value factors in training helps in evaluating the training effectiveness. Cost such as employing trainers, maintain training centre, opportunity cost of trainers and trainees etc and value such reduce wastage, breakage, time , higher performance are taken into account.

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