18-19-20 8-17. In any case, please produce the requested outline, mer with the i

Question

18-19-20

8-17. In any case, please produce the requested outline, mer with the itinerary that fits his or her need ternative flights and prices must be found quick v. so that the customer is not kept waiting, and so making sure to be very specific about what you want to teach the new clerks, and what methods and aids you suggest using to train them. Application Case* beinventing the Wheel at Apex Door Company training manual per se, although several have somewhat out-of-dat The current training process is as follows. None of the jobs has a Delaney, president of Apex Door, has a problem. No matter how often he tells his employees how to do their jobs, they invariably "de- de to do it their way," as he puts it, and arguments ensue between im, the employee, and the employee's supervisor. One example is the door-design department, where the designers are expected to work job descriptions. The training for new people is all on the job. Usually the person leaving the company trains the new person during the 1 or 2-week overlap period, but if there's no overlap, the new person is trained as well as possible by other employees who have fi OC- casionally on the job in the past. The training is the same throughout accounting clerks, for example. Questions doors that meet the specifications. While the company-for machinists, secretaries, assemblers, engineers, and Jim puts it, the designers invariably make as designing in too much steel, a problem that can cost Apex tens of thousands of wasted dollars, once you consider the ts not "rocket science," as number of doors in, say, a 30-story office tower 8-18. What do you think of Apex's training process? Could it help The order processing department is another example. Jim has a to explain why employees "do things their way"? If so, how? ery specific and detailed way he wants the order written up, but most 8-19. What role should job descriptions play in training at Apex? of the order clerks don't understand how to use the multipage order 8-20. Explain in detail what you would do to improve the training orm. They simply improvise when it comes to a detailed question such process at Apex. Make sure to provide specific suggestions please. s whether to classify the customer as "industrial" or "commercial Continuing Case Carter Cleaning Company The New Training Program The Carters would prefer that certain practices and procedures be used in dealing with the customers at the front counters. For example all customers should be greeted with what Jack refers to as dfter Cleaning Centers currently have no formal orientation or hello." Garments they drop off should immediately be

Explanation / Answer

The training process of Apex is not even a full process wherein an employee is paired with someone who is leaving. The employee who is leaving will have a don't care attitude which will not help the other individual at all. It is also not fair to train the employees in any way with the overlap period. It means setting the employees only for terrible failure.

It reflects that the company is not bothered about the employees. This is shown through the terrible system of training at place. There is no appropriate job system or descriptions at place. This makes it difficult to do things. There are no appropriate parameters.

It is also costly for the company to not have its employees who are well trained.

A proper and up to date job description is important to direct the employees in a positive way. It provides them with useful tool for understanding the boundaries of the job for both the company and the employees. It provides them with important list of skills and tasks that are required for the position. It helps in transitioning and new employees for understanding the required skill sets for the position. The job descriptions of Apex are not up to date.

I would change the training system of Apex and make sure that the job descriptions are up to date. I will also cancel the system of pairing employee with the individuals who are leaving the company. A well organized training program will be the focus.

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