In a value chain, service involves: a. tasks associated with receiving, storing,

Question

In a value chain, service involves: a. tasks associated with receiving, storing, and disseminating incoming goods. b. processing raw materials into finished goods. c. activities for identifying customers' needs and generating sales. d. activities to support customers after the sale of products. Which of the following primary activities in a value chain involves processing raw materials into finished goods and services? a. Operations b. Service c. Procurement d. Logistics Which of the following primary activities in a value chain involves movement of materials and parts from suppliers and vendors to production or storage facilities a. Service b. Outbound logistics c. Operations d. Inbound logistics E-commerce fulfills the product information activity using___. a. Web sites b. phone calls c. flyers d. faxes Which of the following is an advantage of e-commerce? a. Improving customer service b. Universal acceptance c. High security and guaranteed privacy d. High accessibility ___means all market participants can trade at the same price. a. Price discrimination b. Price transparency c. Price bundling d. Price skimming model transfers the old retail model to the e-commerce work by using the medium of the Internet. a. merchant b. brokerage c. advertising d. intermediary Using the_model brings sellers and buyers together on the Web and collects commission transactions between these parties. a. merchant b. brokerage c. advertising d. informediary ___are considered the first large-scale interactive global system. a. Credit card service b. b. Hotel reservation systems c. Airline reservation systems d. Car rental services

Explanation / Answer

28Q)answer: D.Activities to support customers after the sale of the products

29Q)answer: A.operations

30Q)answer: D.Inbound logistics

31Q)answer: A.Websites

32Q)answer: A.Improving custmerservice

33Q)answer: B.Price transparency

34Q)answer: A.Merchent

35Q)answer: B.Brokerage

36Q)answer: C.Airline reservation system

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