Problem VI - (15 points) As part of a larger systems project, Clone Bank of Clon

Question

Problem VI - (15 points)

As part of a larger systems project, Clone Bank of Clone, Colorado, wants your help in setting up a new monthly reporting form for its checking and savings account customers. The president and vice presidents are very attuned to what customers in the community are saying. They think that their customers want a checking account summary that looks like the one offered by the other three banks in town. They are unwilling, however, to commit to that form without a formal summary of customer feedback that supports their decision. Feedback will not be used to change the prototype form in any way. They want you to send a prototype of one form to one group and to send the old form to another group.

In a paragraph discuss why it probably is not worthwhile to prototype the new form under these circumstances.

In a second paragraph discuss a situation under which it would be advisable to prototype a new form.

Explanation / Answer

The form is similar to that of the other three banks. However, management requires a formal summary of customer feedback regarding the new form, but the feedback will not be used to change the prototype. For the above mentioned reasons, it is not worthwhile to prototype the new form. It would be advisable to prototype a new form if the management was willing to change the format based on the formal customer feedback. In the event of this decision all of the customers will be sent both forms, current and proposed, and be allowed to give feedback and suggestions of what they require from the proposed form.

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