Lean Experiences at the University of Dayton Source: \"Lean Machine,\" Universit
ID: 383097 • Letter: L
Question
Lean Experiences at the University of Dayton
Source: "Lean Machine," University of Dayton News, http://www.udayton.edu/news/articles/2013/12/lean_six_sigma_paul_piechota.php, posted 12/16/2013.
Although tactics to improve efficiency and work quality have their roots on the shop floor and assembly lines, these tactics are paying dividends with improved service for students at the University of Dayton. For example, by using Lean Six Sigma activities, the bookstore reduced the number of new textbook returns by 5%, allowing staff to focus more on customers.Similarly, the dining service has also improved service by consolidating salad prep; it is now able to serve more locations. Other areas around campus have saved on printing costs by using reusable printer cartridges and consolidating printers and copiers. "Our students are at the heart of what we do. We want to relentlessly focus on improving their experiences," says UD's Finance VP.
"Lean Six Sigma is a never-ending process of improvement activities within an organization," adds the director of UD's School of Engineering's Center for Competitive Change."Through Lean Six Sigma activities, organizations adopt a philosophy of engaging employees and using data to solve problems. The entire focus is on customers. This can be used in our business operations." There are more areas for improvement, he points out. "For example, how can we make better use of our time? Can we cut down on the number of forms we can use for hiring? Do we need 18 local access networks for computers systems? If we can use 2 people for a job, instead of 4, how do we better use the other 2 to be more productive in another area?"
The University rolled out the initiative in the bookstore, dining services and facilities management in July. It hopes to expand into 40 areas this semester and to reach a total of 200, with UD students working with each area. Through the projects and completion of the UD's Six Sigma green belt class, they will earn their industry Six Sigma certification. The overall goal is a 10% improvement in the quality of delivering products and services to students.
Critical Thinking Questions
1. Six Sigma is being applied at the University of Dayton in the
A.
dining facility and book store.
B.
parking lots.
C.
School of Engineering.
D.
business school.
2. The University of Dayton hopes to improve quality by
A.
10%.
B.
15%.
C.
5%.
D.
20%.
3. University of Dayton students who take the Six Sigma class expect to earn
A.
a green belt certification.
B.
no certification, just class credit.
C.
certification only after required additional on-the-job training after graduation.
D.
a black belt certification.
4. Students at the University of Dayton are working on 40 projects this semester and expect to expand the list to include
A.
200 more.
B.
a total of 500.
C.
40 more.
D.
a total of 200.
Explanation / Answer
Hence option A is correct Option.
2. The overall goal is a10% improvement in the quality of delivering products and services to students. Therefore the Correct answer is Option A i.e. 10%
3.Through the projects and completion of theUD’s Six Sigma green beltclass, they will earn their industry Six Sigma certification.University of Dayton students who take the Six Sigma class expect to earn a green belt certification. Thus the correct option to this question is Option A.
4.The University rolled out the initiative in thebookstore, dining services and facilities management in July. It hopes to expand into 40 areas this semester and to reach a total of 200, with UD students working with each area.Hence the correct answer is a total of 200 i.e. the Option D.
Related Questions
drjack9650@gmail.com
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.