You have been hired as the IT coordinator for a new company which is being forme

Question

You have been hired as the IT coordinator for a new company which is being formed: ITS

ITSwill have its headquarters in Toront, Canada and will resell solar panels and the associated parts necessary to install those panels on both residential and commercial building. ITS will also offer installation, maintenance and repair services associated with those installations.

ITS will see solar panels and parts from its warehouse for any “walk-in” customers as well as fulfil any internet orders through an online store which ITS intends to establish. The warehouse will also house the vehicles used for serving the panels and will serve as the company’s “shop”.

The headquarters staff will consist of the following staff:

1 General Manager
1 Receptionist/Admin Assistant
5 Sales/Accounts representatives – each covering their own regions. Often out of the office conducting sales calls, etc
1 Finance Manager
1 Accounting Clerk
2 Sales Support Clerks – assist the sales/accounts representatives but also handle the internet orders as well as any sales related phone calls, etc.

The warehouse/shop staff includes:

1 Warehouse Manager
1 Inventory Specialist – handles inbound and outbound parts
2 Parts Specialists
3 Installation Supervisors – meet in shop each day and are on the road most of the day at scheduled installations
15 Installation and Maintenance Specialists – meet at shop each day and then are at customer sites.

The functions performed at the company, collectively are:

Sales
Marketing
Installation and Maintenance Services
Human Resources
Finance
Customer communications
Parts Order fulfillment
Inventory control
Purchasing

Questions

1) An introduction to the plan – its purpose, intended use, etc

2)Assumptions made in developing the plan. For example, if the scenario instructions didn’t specify a particular detail, list any additional assumptions you would like to make about the company, its staff or its operations

3)Security Approach

4)Listing of any non-cloud application you feel are needed and why ?

5) Comprehensive Summary of costs on annual basis – not mandatory but you may wish to consider use of an .xls spreadsheet

6)Business Continuity/Disaster Recovery approach

Could you help me with my homework assignment. It is a cloud computing assignment , So approach the question in that manner. Thank You Appreciated.

Explanation / Answer

1. Approach

Considering SaaS, Run your own application of ITS, where the service will be limited only to Internal authorized employees.
Use a separate application for Customers to book/order and register for installation and maintenance services.

The purpose will be to provide more security to the current network in the organization

Things to consider will be

Infrastructure

Software

People

Procedures

Data

2. Assumptions

1. Maintain atleast one other site at a separate location to revoke Business Continuity in case of Disater.

2.Hire an extra person online to maintain the company's website and manage various online tasks such as installation/maintenance request, etc.

3. The software person will maintain a database(also can be stored on cloud providing reqired security) to keep track of employees, inventory in Warehouse, all other ITS activities.

3. Security Approach

1.Physical Security:
-> Install Cameras
-> Place fire alarms
-> Only authorized access to warehouse and headquarters

2. All customer and employee related data should be encrypted
3. use Firewalls in the network, as and whre required.
4. If required, build a Demilitarized Zone(DMZ)
5. Periodic Risk Assessment and Management
6. Backup of all the data in case of Disaster
7. Use of secured/safe and authentic payment gateway
8. Regular training should be provided to the employees within the company, as humans are the weakest link when it comees to security.
9. Have an internal Emegency Response Team(ERT)

4. Non Cloud Application or web application can be used for online Payment where we should not store process or transmit cardholder data as per the best practicees.

6. Business Continuity/ Disaster recovery Approach

1. Managing DR by a Managed Service provider.

2. Backup to and restore from cloud.- here data is backed up on the cloud.

3. Backup to and restore to the cloud - here data is restored to virtual machines.

4. replication to virtual machines in the cloud - this can be used to protect both cloud and on site data.

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