A process analyst set up a test to see if the shipping clerks could perform thei

Question

A process analyst set up a test to see if the shipping clerks could perform their duties inside the back of the truck while it was runring its delivery route. The test wasn't run using actual clerks and t because the football helmets and body armor that the clerks would require had yet to arrive. Instead, the simulation was run on a computer system, and the analyst could test process p without permanent, debilitating injury to the clerks. rucks, primarily This test is most likely performed 0 A, using an ERP system. O B. as part of a CRM system. ° C. using business process modeling tools O D. in the cloud. Click to select your answer. 3 4 8 delete

Explanation / Answer

The answer is Option C : using business process modelling tools

The efficiency and productivity of processes can be studied in visual forms using software. With such analytical presentation, the processes can be analysed and corrected or refined.

ERP is the Enterprise Resource Planning software which is an integrated management of core business processes in real time. The processes span across finance, purchase, supply chain, production, logistics, sales and marketing.

CRM is the Customer Relationship Management software primarily aimed at retaining the customers and keeping them engaged with the brand for loyalty, repeat visits and purchase and also for referral with positive word of mouth. Such software is used by marketing department.

Cloud is the information technology platform over the internet which helps in the shared pooling of resources and services and can be accessed from anywhere.  

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