18). Which of the following is thought to hamper active listening? A. Daydreamin

Question

18).        Which of the following is thought to hamper active listening?

A. Daydreaming

                B. Leaning Forward

                C. Direct Eye Contact

                D. Using Appropriate Responses

19.          Which of the following happens when you discount what the other person is saying solely based on pre-conceived notions of age, sex, ethnicity or other characteristic so that you never fully listen to what the other person is saying.

A. Reflection

B. Rehearsing

C. Contemplating

D. Judging

20)          Which of the following would be a reason to become an active listener as a manager?

                A. Enhances Productivity

                B. Reduces Conflict

                C. Improves Negotiation Skills

                D. All of the Above

21)          All of the following are examples of External Crisis Events except:

A. Natural Disasters

                B. Sexual Harassment

                C. Political

                D. Rumors

22)          A civil action is brought forth claiming the CEO of a major corporation was funding his lavish lifestyle from the Company’s pension fund. The CEO has fled to Aruba to escape these charges but claims he is completely innocent. The media frenzy is swift and brutal, causing a sharp drop in stock price and even caught the attention of the FBI. The claims later turn out to be true, and the US authorities are hoping to extradite him very soon. Which type of crisis can best describe what happened to this company?

A. Natural Disaster

                B. Hostile Takeover

                C. Rumors

                D. Organizational Misconduct

Explanation / Answer

18) The correct answer is option A.

Communication is considered to be effective the parties exhibit listening skills so that they can decode the message sent. Daydreaming is the situation where a person is not connected to the surrounding for a short-period and is partially thinking about something while partially staying in reality. This impact the listening ability of the individual and hampers active listening.

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