Dear Alex, Firstly we apologise for the inconvenience caused due to this. We str

Question

Dear Alex,

Firstly we apologise for the inconvenience caused due to this. We strive to serve our customers to our best ability.

As I checked your request, I notice that the date mentioned by you is for tomorrow, not today. We understand that this must have been an oversee on your part. As per your request, we are cancelling your request for tomorrow since your event is today.

Wishing you all the best for your event. We hope you will return to avail our gopher services as you please.

Warm regards,

XYZ

Team GopherMe

Explanation / Answer

Imagine that you are a customer service representative for the fictional company, GopherMe, an online service that lets users hire local "gophers" to run errands for them.

A customer emails you the following note:

To whom it may concern:
I am absolutely livid. At 9am today, I put in a request to have one of your gophers go grocery shopping for me and bring back everything on my list by 2pm. I'm hosting an important event this evening and needed time to prepare. It is now 5pm, and I haven't heard from the gopher. I'm about to run to the store myself as people will be arriving in two hours! At this point, it's not even worth getting my groceries. Please cancel my request. I won't be using you for anything in the future.
—Alex

You look into Alex's request and discover that he accidentally submitted his request for tomorrow, not today. Write an email response addressing his situation.

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