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such as databases, e books, and websites specific to your courses. If you have any questions, please reach out to your friendly library staff. Unit Assignments Unit IV Case Study This assignment provides you with an opportunity to explain the dynamics of eam resolution, and leadership. First, read the scenario below. O·including motivation, co flict Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork: (1) morale is low, (2) employees are consistently late for work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5) above all, two employees have complained about harassment. Your team consists of eight employees: three are newly hired employees, five employees are male and three are Each employee has a diverse background. Your charge is to reach the goal of improving customer service b team through the five stages of team development. After reading t he scenario, write a minimum three-page paper by using the following questions as guidelines: 1. Motivation: What is the current state of motivation for employees, and what can 2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better 3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintair you do to improve their motivation? 14H customer service? anup das us síonv alue positive teamwork dynamic? a plem td A 3361, Professionalism in the WorkplaceExplanation / Answer
Employee Motivation is lacking in the given scenario because of several probable reasons. It might be unequal and biased distribution of work among the employees, absence of rewards for performers and punishment for the wrongdoers. Lack of management's support in improving the situation may be another cause. There may be some preferred candidates amongst the employees who are free to act in the way they please, making others uncomfortable with work. Too much bureaucracy and red tape in work that hinders communication between the level difficult may also be one of the reason. Another cause may be corner cutting by the leadership to take the responsibility and ownership of the tasks and promoting blame game if something goes wrong.
The employees can be motivated by increasing their participation in the activities through encouraging communication, empowering employees so that they can take ownership of their task. They must be awarded for their good work. There should be an informal get together once in a month ti encourage bonding between ranks. The black sheeps must be singled out and taken to task to increase positive energy in the work environment.
Role of leadership is crucial for enhancing work environment. It must empower the workforce, fecilitate communication award accomplishment and take the guilty to task. It must set example for subordinates through integrity and involvement. They must get their hands dirty to understand the core of issues and devise solutions.
Conflicts are common when there are varying interests among the people who work together. A conflict should be carefully resolved by the management before it spins out of proportion and adversely affect the workforce productivity. The management should monitor, analyse and solve the conflict through collaborative and participative approach in unbiased manner and should create a win win situation for both parties as far as possible.The employees themselves can sit together and resolve minor conflicts if there is no communication gaps and vested interests.
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