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1. This self-assessment indicates that organizations often face a clash between:

ID: 367973 • Letter: 1

Question

1. This self-assessment indicates that organizations often face a clash between:

A. efficiency and quality improvements.

B. effectiveness and efficiency.

C. individual and group activities.

D. top-down and bottom-up decision making.

-> Answer: A

2. Managers who consider efficiency extremely important do all except:

A. maintain stability

B. eliminate changes

C. avoid new ways of carrying out activities

D. welcome small improvements

-> Answer: D

3. Which of the following questions is not a reason for continuous improvement?

A. What if employees see ways to make small improvements?

B. If a method is working well, why change it?

C. If employees pursue their ideas, would the company improve overall quality?

D. Is this the best way to carry out production?

-> Answer: B

Explanation / Answer

1) Answer A

Generally when organizations would like to work on the efficiency improvements, they do not look at the quality parameters but the output from machines. Once efficiency is improved they generally it is observed that quality is deteriorated as a part of it and similarly for qualiity improvements, efficiency is changed and thus output is low so they always face challenges.

2) Answer D

When efficiency is a matter of concern, people try to avoid any changes or improvements to the current system that is running at optimal efficiency and thus they do not want any new improvements but rather let the process run as it is.

3) Answer B

When you want to do continuous improvement, you question everything, put new ideas, do small improvements and find new ways to do the same task for effectively. So if a process is working fine, you should question it for further improvements.