y by revising perfor- Under Pressure atively on his general manager\'s office do
ID: 364622 • Letter: Y
Question
y by revising perfor- Under Pressure atively on his general manager's office door. "You wanted to cost budend h cost budget. "Take costs are going." a handed Philip Stone, the executive housekeeper, a copy of he lab- r desk at Take a look at last month's report. Notice which direction the labor e, Mrs. Smith?" "Yes, Phili lin, please sit down." The general manager shifted some papers on Philip quickl hy about 2 percent, almost the 'e been rising at about that monthly rate for the y scanned the report he had previously studied in detail. They're same as the previous months of this quarter aes, Philip, I'm well aware of that, But that's why we hired you. You are sup ed to turn these numbers around, and now-90 days after you started-there's e in direction at all. I need you to do something about this immediately ve this creeping overhead! Get back to me tomorrow with your action plan can't ha for how you're going to make sure labor costs are reduced next month Mrs. Smith then stood up and opened the door for Philip to leave Walking back to his office, Philip considered implementing a quick job-saving solution such as giving each housekeeper an extra room to clean. As he mentally rehearsed breaking this news to the housekeeper staff,Philip noticed his office wa Betty! Jane! What can I do for you?" Philip asked, entering his ffie "M occupied ut we didn't want you to think we were a bunch of complainers,being as this ,of course not, Jane. You two are some of the hardest-working house- r. Stone, we've been meaning to talk to you for a couple weeks,"Jane said job is new to you and all." ell, its that productivity thing we want to talk to you about. We want to dke sure the rooms are done and done right, but you've been asking too s in the department. You have the best productivity and set a wonderfa example for all our other employeesExplanation / Answer
The feedback that executives housekeepers give Philip are :
From my previous job experience, I have learned the hard way that the initial training goes a long way in an employee’s success, productivity, and the length the employee may last at the position. If someone is just thrown into action with no proper training, they will be lost and will not work the way they should work. It will add a lot of stress to the employee and cause them to regret applying there and will probably end up leaving or quitting.
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