I have answered these questions, however there are some that are wrong and i can

Question

I have answered these questions, however there are some that are wrong and i cant figure them out. if someone can please help me find and correct the wrong answers that would be great. if you are willing to help me find the wrong ones, leave this post alone.

5.       Pitch refers to the change in tone of the voice as one speaks.

True

False

6.       Inflection refers to the loudness or softness of the voice when speaking.

True

False

7.       A malapropism is a word that is used correctly and effectively in a given situation.

True

False

8.Customer service providers must frequently use jargon while communicating with their customers to put them at ease.

True

False

8.       All cultures have one common set of proxemics or spatial cues for certain situations.

True

False

9.       The "impact of culture" refers to the homogeneous nature of people from similar backgrounds interpreting messages in the same way.

True

False

10.   Fidgeting with an object often signals weakness and must be avoided by service providers when interacting with their customers.

True

False

11.   Peering over one’s glasses is an unprofessional gesture that is considered to be negative nonverbal behavior.

True

False

12.   Clusters are groupings of nonverbal behaviors that indicate either a negative or a positive message intent.

True

False

13.   Perception checking is the process of clarifying a nonverbal cue that was received by stating what behavior was observed, giving one or two possible interpretations, then asking the message sender for clarification.

True

False

14.   Increasing customer waiting times is good customer-focused behavior that exhibits good nonverbal signals.

True

False

Explanation / Answer

Answer 5: False

Because the pitch is the highness or lowness of the speaker's voice.

Inflections are changes in the pitch or tone of a speaker's voice.

Answer 6: False

Because Inflections refers to changes in the pitch or tone of a speaker's voice.

Answer 7: False

A malapropism is the use of an incorrect word in place of a word with a similar sound, resulting in a nonsensical, sometimes humorous utterance.

Answer 8: False

Because the jargon consists of unfamiliar terms, abstract words, non-existent words and acronyms and abbreviations so the customer is not understand these word properly so avoid the jargon while communicating with the customers.

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