2. Create a data collection sheet for conducting a time study of the process of

Question

2. Create a data collection sheet for conducting a time study of the process of depositing and/or withdrawing money from the bank. You need to include the option of going in the bank to see a teller personally, using the ATM machine at the bank, or using the Drive Thru. The process should start with arriving at the bank parking lot and it ends with completing the transaction with teller or ATM. You want to be able to determine a standard time for the items below. Finally, describe whether this is a continuous or a snapback time study and why you chose that a. Depositing at a teller b. Withdrawing at a teller c. Depositing at an ATM d. Withdrawing at an ATM e. Depositing at a Drive-thru teller f. Withdrawing at a Drive-thru teller g. Wait time for a teller h. Wait time for an ATM i. Wait time for the Drive-thru

Explanation / Answer

Below is the data collection sheet for conducting the time study of the process of depositing and withdrawing money from ATM of the bank (use stopwatch calibrated in 0.01 minutes):

It is a continuous time study because -
1. Not so much manipulation of stopwatch involved
2. Possibilities of omitting of any element are negligible.
3. The regular/irregular elements are most readily distinguished.

SL Elements Normal Time Rating Other Allowance Standard Time 1 Travel Time from parking lot to ATM 2 Waiting time in the queue at ATM 3 Filling of depositing slip/withdrawal slip 4 Depositing/Withdrawing money through debit card at the ATM 5 Collecting the receipt from the ATM 6 Travel time from ATM to parking lot

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