Most airlines have either been pressured to create or have created on their own,

Question

Most airlines have either been pressured to create or have created on their own, a Passenger Bill of Rights. This is usually a short list of the responsibilities the airline has to its customers. The list should include everything from passenger rights when a passenger is "bumped" or has a flight canceled, to lost baggage.

You may want to search the web sites of airlines for some ideas. You may use a "bulleted list" to keep the document from being too wordy. Keep the language concise and clear. Provide your airline name and submit ONE statement per team by the end of the module week. Keep a copy for your firm's records.

Explanation / Answer

Bill of Rights

1. Passengers have the right to be informed about the delay of planes.

2. Passengers have the right to force airlines not to mislead them using advertisements.

3. Passengers have the right to board the aircraft. If there is over booking, it is the responsibility of the airline.

4. Passengers have the right to get refund in case of a cancelled flight.

5. Passengers have the right to get compensation in case the flight is delayed.

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