1. WRK Systems, Inc. You have been hired as a consultant to help a new service d
ID: 3598501 • Letter: 1
Question
1. WRK Systems, Inc. You have been hired as a consultant to help a new service desk develop scripts and call-handling procedures. The service desk has an incident management system that uses the customer’s product number to retrieve the customer’s profile. The service desk manager wants analysts to request this information when answering the telephone. Develop a script that analysts can use when answering the telephone. Propose the script to the service desk manager, and explain the benefits of having analysts say what you are suggesting.
Explanation / Answer
package com;
import java.util.ArrayList;
public class ArrayWithExponentAsIndexPolynomial implements PolynomialInterface
{
int polynomial[];
int highExp;
ArrayWithExponentAsIndexPolynomial()
{
polynomial=new int[200];
}
ArrayWithExponentAsIndexPolynomial(String pol)
{
polynomial=new int[200];
highExp=0;
int co=0;//Coefficient
int exp=0;//exponent
//Convert the polynomial string into linked list of polynomial terms
for(int i=0;i<pol.length();i++)
{
co=0;
exp=0;
//Find coefficient
while(pol.charAt(i)!='x' && pol.charAt(i)!='X' )
{
if(pol.charAt(i)=='-')
{
i++;
while(i<pol.length())
{
if(pol.charAt(i)!='x' && pol.charAt(i)!='X' )
{
String sub=pol.substring(i,i+1);
co=co*10+Integer.parseInt(sub);
}
else
break;
i++;
}
co=co*-1;
}
else if (pol.charAt(i)=='+')
{
i++;
}
else
{
String sub=pol.substring(i,i+1);
co=co*10+Integer.parseInt(sub);
i++;
}
if(i>=pol.length())
break;
}
i++;//skip x
if(i==pol.length())
{
if(pol.charAt(i-1)=='x' || pol.charAt(i-1)=='X')
exp=1;
}
i++;//skip ^
if(i<pol.length())
while(pol.charAt(i)!='-' && pol.charAt(i)!='+' )
{
String sub=pol.substring(i,i+1);
exp=exp*10+Integer.parseInt(sub);
i++;
if(i>=pol.length())
break;
}
if(highExp<exp)
highExp=exp;
addATerm(exp,co);
i--;
}
}
// stores the coefficient at index(exp)
void addATerm(int exp,int co)
{
// store the coefficient at index(exp)
polynomial[exp]=co;
}
int getHigh()
{
return highExp;
}
@Override
//Adds two polynomials and returns the resultant polynomial
public PolynomialInterface add(PolynomialInterface other)
{
int high;
ArrayWithExponentAsIndexPolynomial temp=new ArrayWithExponentAsIndexPolynomial();
ArrayWithExponentAsIndexPolynomial otherPoly=(ArrayWithExponentAsIndexPolynomial)other;
if(this.getHigh()<otherPoly.getHigh())
{
high=otherPoly.getHigh();
temp.highExp=otherPoly.getHigh();
}
else
{
high=this.getHigh();
temp.highExp=this.getHigh();
}
for(int i=0;i<=high;i++)
{
if(this.polynomial[i]!=0 && otherPoly.polynomial[i]!=0)
{
temp.polynomial[i]=this.polynomial[i]+otherPoly.polynomial[i];
}
else if (this.polynomial[i]==0 && otherPoly.polynomial[i]!=0)
{
temp.polynomial[i]=otherPoly.polynomial[i];
}
else if (this.polynomial[i]!=0 && otherPoly.polynomial[i]==0)
{
temp.polynomial[i]=this.polynomial[i];
}
}
return temp;
}
@Override
//Substracts one polynomial from another and returns the resultant polynomial
public PolynomialInterface subtract(PolynomialInterface other)
{
int high;
ArrayWithExponentAsIndexPolynomial temp=new ArrayWithExponentAsIndexPolynomial();
ArrayWithExponentAsIndexPolynomial otherPoly=(ArrayWithExponentAsIndexPolynomial)other;
if(this.getHigh()<otherPoly.getHigh())
{
high=otherPoly.getHigh();
temp.highExp=otherPoly.getHigh();
}
else
{
high=this.getHigh();
temp.highExp=this.getHigh();
}
for(int i=0;i<=high;i++)
{
if(this.polynomial[i]!=0 && otherPoly.polynomial[i]!=0)
{
temp.polynomial[i]=this.polynomial[i]-otherPoly.polynomial[i];
}
else if (this.polynomial[i]==0 && otherPoly.polynomial[i]!=0)
{
temp.polynomial[i]=0-otherPoly.polynomial[i];
}
else if (this.polynomial[i]!=0 && otherPoly.polynomial[i]==0)
{
temp.polynomial[i]=this.polynomial[i];
}
}
return temp;
}
public String toString()
{
String poly="";
//Convert the linked list into polynomial string
for(int i=this.getHigh();i>=0;i--)
{
if(polynomial[i]!=0)
{
if(i==1)
{
if(polynomial[i]<0)
poly=poly+"-"+polynomial[i]*-1+"x";
else
poly=poly+polynomial[i]+"x";
}
else if(i!=0)
{
if(polynomial[i]<0)
poly=poly+"-"+polynomial[i]*-1+"x^"+i;
else
{
if(i!=this.getHigh())
poly=poly+"+"+polynomial[i]+"x^"+i;
else
poly=poly+polynomial[i]+"x^"+i;
}
}
else
{
if(polynomial[i]<0)
poly=poly+"-"+polynomial[i]*-1;
else
poly=poly+"+"+polynomial[i];
}
}
}
return poly;
}
}
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