QUESTION 1 Carol works in Human Resources at a large financial company. She need

ID: 358309 • Letter: Q

Question

QUESTION 1

Carol works in Human Resources at a large financial company. She needs to determine whether the company’s training department is staffed at the correct level. Her first step in this process is to compile a personnel inventory, with information about every employee in the department. This includes their ages, education, training, special skills, and positions they’ve held within the company. What is Carol doing?

developing a workforce profile

creating a job description

complying with federal law

writing job specifications

initiating external recruiting

6.25 points

QUESTION 2

Which of the following would be most likely to be part of a job specifications document?

The company employs 1,143 employees, 23 percent of whom have advanced degrees and special training.

5+ years customer service experience is required, with preference given to those with prior management experience.

This role includes administrative elements, including maintenance of a department-wide calendar.

The customer service manager will oversee a staff of 12 employees.

The customer services manager will be responsible for creating and maintaining a “best practices” guide to be used in the training of new employees in the department.

6.25 points

QUESTION 3

Each pay period, a certain percentage of Devon’s salary is invested, in pretax dollars, into a mix of investments managed by an outside investment company. The amount that is invested was decided by Devon after a consultation with an HR rep, and the company even matches a portion of his contribution to the plan. Which of the choices best describes the financial arrangement Devon is participating in?

a 401(k) program

a defined contribution pension plan

a profit sharing plan

an ESOP

a defined benefit pension plan

6.25 points

QUESTION 4

Which of the following best exemplifies the alternative work arrangement telecommuting?

Andy and Mike both perform the receptionist duties at work, with Andy working each day from 7 AM to 12 PM and Mike working each day from 12 PM to 5 PM.

Kelly is a full-time employee of a publishing company, working from her computer at home with monthly visits to the office.

Dwight alternates his schedule from week to week, which is fine with his supervisor as long as he puts in 8 hours each day, and is there from 11 AM to 4 PM.

Toby works 9 days out of 10 days in a two-week schedule for 80 hours.

Pam receives the same benefits as her coworkers, though she only works 10 AM–3 PM Mondays, Wednesdays, and Fridays.

6.25 points

QUESTION 5

Karina enjoys her current job, but she just received an offer for a position at another company that offers her better opportunities for advancement and a higher salary. She wants to pursue this position, but is worried that she doesn’t have legal cause to leave her current position. Which of the following enables Karina to terminate employment with her current employer?

the doctrine of employment at will

the golden parachute clause

flextime

mandatory retirement age

the whistle-blower protection act

6.25 points

QUESTION 6

John and Will are colleagues employed in similar roles at an advertising firm. John is 15 years younger than Will; what implications does this have in relation to HR concerns?

Will likely has lower health-care costs than John.

Will is likely absent more often than John.

John likely has higher training costs than Will.

John likely required a higher salary than Will.

6.25 points

QUESTION 7

Rob and Tomo are having an argument about diversity in the workplace. Tomo thinks that whatever was necessary to create a more multicultural workforce is worth it. Rob thinks it is unfair that some companies used to have requirements to employ certain numbers of women, Hispanics, or African Americans. What is Rob taking issue with?

global perspective

diversity training

multiculturalism

gender discrimination

affirmative action

6.25 points

QUESTION 8

Quentin belongs to the union at the factory where he works. Lately, the union has been negotiating with management, trying to get new, more stringent safety measures instituted at the factory. Talks break down when the sides can’t agree after several weeks of discussions. Both sides agree to let a neutral third party settle the dispute, and vow to abide by this decision. Which process does this scenario best exemplify?

mediation

strikebreaking

collective bargaining

unionization

arbitration

6.25 points

QUESTION 9

Job analysis includes ______ and ______.

external recruiting and internal recruiting

employee training and programmed learning

job description and job specifications

orientation program and compensation

workforce profile and forecasting

6.25 points

QUESTION 10

Which of the following is NOT a result of employee training?

fewer interpersonal conflicts

higher employee turnover

increased employee motivation

more effective use of technologies and methods

development of new strategies and products

6.25 points

QUESTION 11

Contingent workers are ______.

two people who work part-time to share one full-time job between them

people who work in the office part-time and work from home part-time

people who work 9 days instead of 10 in a 2-week schedule for 80 hours

people who are hired on a permanent basis and have status as regular, full-time employees

people who are hired on an as-needed basis and lack status as regular, full-time employees

6.25 points

QUESTION 12

While firing an employee for wrongful acts, a manager must______ to avoid wrongful discharge lawsuit.

develop a record to weaken a case for promotion

produce weak records to build a case for hiring

maintain solid records to build a case for dismissal

create solid records to build a case for hiring

generate no records to build a case for dismissal

6.25 points

QUESTION 13

Managing diversity at workplace involves______.

allowing employees to work in the office part-time and work from home part-time

maintaining solid records to build a case for dismissal to avoid a wrongful discharge lawsuit

laying off workers due to poor performance or a discontinued need for their services

developing a workforce that has a capacity to accept and empower the diversity of human talents

encouraging older workers to retire after accepting financial incentives offered by the companies

6.25 points

QUESTION 14

Which of the following has a significant, beneficial effect on workplace diversity?

mentorships

employment at will

telecommuting

worker buyout

job sharing

6.25 points

QUESTION 15

Mediation is the process that brings in a neutral third party to assist ______.

two union members to identify issues and scuttle proposals for resolution

two trade unions to collectively identify issues and dilute agenda for meeting

two parties to identify issues and develop proposals for resolution

trade union and management to deny group insurance to all employees

two trade union leaders to identify issues and develop proposals for strike

6.25 points

QUESTION 16

Which of the following is an action that union workers take to prompt management to accept their demands when negotiations reach an impasse?

telecommuting

lockout

termination

retirement

boycott

Please provide Answers ASAP.

Thanks

developing a workforce profile

creating a job description

complying with federal law

writing job specifications

initiating external recruiting

Explanation / Answer

QUESTION 1

developing a workforce profile

QUESTION 2

Which of the following would be most likely to be part of a job specifications document?

5+ years customer service experience is required, with preference given to those with prior management experience.

QUESTION 3

a defined contribution pension plan

QUESTION 4

Which of the following best exemplifies the alternative work arrangement telecommuting?

Kelly is a full-time employee of a publishing company, working from her computer at home with monthly visits to the office.

QUESTION 5

the doctrine of employment at will

QUESTION 7

affirmative action

QUESTION 8

mediation

QUESTION 9

Job analysis includes ______ and ______.

workforce profile and forecasting

QUESTION 10

Which of the following is NOT a result of employee training?

higher employee turnover

QUESTION 11

Contingent workers are ______.

people who are hired on an as-needed basis and lack status as regular, full-time employees

developing a workforce profile

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QUESTION 1 Carol works in Human Resources at a large financial company. She need

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