1. Your company wants to develop or acquire a new customer relationship manageme
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Question
1. Your company wants to develop or acquire a new customer relationship management system to help sales representatives identify potential new customers. Describe what factors you would consider in deciding whether to develop the application in-house or buy a software package to fulfill this need.
2. How important are communications skills to the IS members of a systems development team? Consider this statement: “IS personnel need a combination of skills — one-third technical skills, one-third business skills, and one-third communications skills.” Do you think this is true? How might this affect the selection and training of IS personnel?
Explanation / Answer
1)Answer:
1)In this senario first i would like to know about the customer requirements .
2)Just analyze the all the customer needs and gathering all the customer requirements .
3)And i have to analyze the how much cost that would be performed to perticular needs
4)And i have to analyze the how many employees are to be perforemed to that perticular project
5)In analysis statge first i wolud like to know about time complexity
6)How much time that would be taken for entire project
7)And i have to analyze the risk analysis also
The implementation of a customer relationship management (CRM) solution is best way to perform as a six-stage process, moving from different resources and collecting information about your customers and processing it to using that information to improve your marketing and the customer experience.
Stage 1 - Collecting information
The priority should be to capture the information you need to identify your customers and categorise their behaviour. Those businesses with a website and online customer service have an advantage as customers can enter and maintain their own details when they buy.
Stage 2 - Storing information
The most effective way to store and manage your customer information is in a relational database - a centralised customer database that will allow you to run all your systems from the same source, ensuring that everyone uses up-to-date information.
Stage 3 - Accessing information
With information collected and stored centrally, the next stage is to make this information available to staff in the most useful format.
Stage 4 - Analysing customer behaviour
Using data mining tools in spreadsheet programs, which analyse data to identify patterns or relationships, you can begin to profile customers and develop sales strategies.
Stage 5 - Marketing more effectively
Many businesses find that a small percentage of their customers generate a high percentage of their profits. Using CRM to gain a better understanding of your customers' needs, desires and self-perception, you can reward and target your most valuable customers.
Stage 6 - Enhancing the customer experience
Just as a small group of customers are the most profitable, a small number of complaining customers often take up a disproportionate amount of staff time. If their problems can be identified and resolved quickly, your staff will have more time for other customers.
2)Answer:
In this present world communication skills are very important to communicate with each other employees.That way of communication is very important term .Because if any organisation wants to imporve the financial and statitical improvemet.So System developement team has to perform a good coomunication skills .Then entire team that can be coordinate in a good manner .Then final out come may be good result will be appered. So good coomunication skills are important for acheivements.
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