Scenario 1 (positive reply): A user called/wrote in with complaint; he stated he

Question

Scenario 1 (positive reply): A user called/wrote in with complaint; he stated he was overcharged $100 by an advertising program he was using. After some back and forth, it was determined that ultimately the issue was caused by the user, but we found it was the result of bad information he was given by another agent; due to this, he could be given a credit to his account. However, his account is only eligible for one lifetime credit, so he needs to decide if he wants to use it here and now. Write a positive response to this scenario. (Min 250 – Max 500 words)

Explanation / Answer

Dear sir /mam

We are very sorry for the inconvenience that you have faced due to some confusion regarding the conduct of our advertising program. We have acknowledged you’re compliant. As we have researched through the main cause of such problem, it is found that you have been wrongly supplied the information by our agent because of which such incident happened. Our company has not faced such kind of issued till now, this is the first one and our whole team is deciding on best we can offer you. Our experts for handling complaints have the best records in the industry.

We would like to credit $100 to your account but as you are aware that you are eligible for one lifetime credit, we want to give you an option to use this opportunity now or sometimes in future. on our part we assure you that your are not going to face any problems and would not get any chance to take advantage of this one lifetime credit .but sometimes in future the mistakes could be caused on your part and could involve much greater amount so it’s completely your decision to avail such opportunity now itself or not. We are always happy to help you.

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