You recently graduated from college with your degree in business administration.

Question

You recently graduated from college with your degree in business administration. You've spent the past two summers working at Connecticut Mutual Insurance (CMI), filling in as an intern on a number of different jobs while employees took their vacations. You have received and accepted an offer to join CMI full time as supervisor of the policy renewal department. CMI is a large insurance company. In the headquarters office alone, where you'll be working, there are more than 1,500 employees. The company believes strongly in the personal development of its employees. This belief translates into a philosophy, emanating from the top executive offices, of trust and respect for all CMI employees. The company is also regularly atop most lists of"best companies to work for," largely due to its progressive work/life programs and strong commitment to minimizing layoffs. In your new job, you'll direct the activities of 18 policy-renewal clerks. Their jobs require little training and are highly routine. A clerk's responsibility is to ensure that renewal notices are sent on current policies, to tabulate any changes in premiums, to advise the sales division if a policy is to be canceled as a result of nonresponse to renewal notices, and to answer questions and solve problems related to renewals. The people in your work group range in age from 19 to 62, with a median age of 25. For the most part they are high school graduates with little prior working experience. They earn betweern S2,350 and S3,200 a month. You will be replacing a long-time CMI employee, Jan Allison. Jan is retiring after 37 years with CMI, the past 14 spent as a policy-renewal supervisor. Because you spent a few weeks in Jan's group last summer, you're faar with Jan's style and are acquainted with most of the department members. But people don't know you very well and are suspicious of the fact that you're fresh out of college and have little experience in the department. The reality is that you got this job because management wanted someone with a college degree to oversee the department. Your most vocal critic is Lillian Lantz. Lillian is well into her 50s, has been a policy renewal clerk for over a dozen years, and as the "grand old lady" of the department carries a lot of weight with group members. You know that it'l be very hard to lead this department without Lillian's support. Using your knowledge of leadership concepts, which leadership style would you choose? And why? Be thorough in your answer

Explanation / Answer

I would choose a Democratic style of leadership for the following reasons:

The employees working under the leader in this case belong to a vast age group , i.e from years 19- 62 and there are employees who have worked in the same role in the organisation for dozens of years. Under these conditions, they would not appreciate taking orders from someone so much younger and inexperienced when compared to them.

Also, in democratic style of leadership, autonomy is given to the employees to take suitable decisions for their jobs. The leader just facilitates the process. In this scenario, democratic leadership would be most beneficial as the job is a routine job wich does not require a lot of direction and supervision. The employees have the required expertise and knowledge to do their jobs effectively.

When they will be given the freedom to take the suitable decisions for their job, they would be more satisfied. Also, one of the aims of the organisation is to improve personal development of the employees. Giving the freedom to employees to input their recommendations and ideas for the betterment of the organisation will help them to develop themselves in a better way. This will also ensure there are creative and innovative ideas flowing within the team because open communication and group decision making is encouraged.

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