Public Management Class PMIA Airport is the gateway to Madinah. Millions of pass

Question

Public Management Class

PMIA Airport is the gateway to Madinah. Millions of passengers use our terminals each year - 24 hours a day, seven days a week - to connect with people and places across the world. As many as 4,000 people work at the airport each day and thousands of more jobs are indirectly linked to its operation and growth. We aim to provide the best airport operations services that meet the highest global standards and the customers’ various needs. It is the fourth busiest airport in Saudi Arabia, handling 6,572,787 passengers in 2016, including 719,638 Hajj charter and 818,092 Umrah charter passengers.

Already we have achieved success in further improving the world-class facilities we offer at Madinah Airport. The new Hajj Terminal and 6 state-of-the art Hajj Pavilions, top-notch food outlets, and world-class duty-free shops are perfect examples of this passenger focused approach. However, we need to go even further. In the year ahead we will continue to introduce new ways of providing services and products that will ensure the time our passengers spend with us is quality time.

Already we have achieved success in further improving the world-class facilities we offer at Madinah Airport. The new Hajj Terminal and 6 state-of-the art Hajj Pavilions, top-notch food outlets, and world-class duty-free shops are perfect examples of this passenger focused approach. However, we need to go even further. In the year ahead we will continue to introduce new ways of providing services and products that will ensure the time our passengers spend with us is quality time.

As we look to the future at PMIA we are doing so with a clear vision in mind. This year we will position ourselves better to achieve that vision: to be a world-class airport and the preferred choice for passengers, airlines, business and the community. How do we intend to achieve this? Through collaborative relationships, innovation and service excellence.

The PMIA management has hired you as manager operations. You have to manage the entire airport operation. You have to manage the inflow and outflow of passengers, the employees, and other resource facilities.

1.“A budget tells us what we can’t afford, but it doesn’t keep us from buying it.” Public Budgeting is an important activity of Public Manager. How will you define Public Budgeting at PMIA? Discuss the Budgeting Process     

2.“Leadership is a combination of strategy and character. If you must be without one,
be without strategy.” What could be the possible influence of Power on PMIA Leadership?                                                                                            

3.Discuss the various benefits of Technology on administration of PMIA. Identify the role of Knowledge Management on at PMIA.                                         

Explanation / Answer

The budgeting process at PMIA would require the finance department to create a financial model aiming to achieve the short-term goals of the airport and aligning it with the long-terms. Detailed budget must be prepared annually. The finance department must keep a tab on the actual performance and its deviations from the proposed budget quarter-wise.

Knowledge Management can prove very beneficial for the operations at PMIA. With the help of database maintained under Knowledge Management, passenger flow can be estimated real time and accordingly flights can be diverted to different runways.

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